Patient Registrar

HCA Healthcare•Fort Worth, TX

About The Position

The Patient Registrar is responsible for timely and accurate patient registration, interviewing patients to collect pertinent account information, and verifying insurance coverage. Registration may take place at workstations or at patients’ bedsides using carts and computers on wheels. The role provides customer service while ensuring patient charts and registration records are complete and accurate. The registrar verifies insurance benefits, determines pre-certification or authorization status, initiates required authorization or admission notifications, and records authorization or referral numbers in the registration system. The role also explains policies related to services, pricing, insurance billing, and payment; calculates and collects patient liability amounts; and obtains the required signatures, identification, and insurance documentation.

Requirements

Proficiency in Microsoft Office applications.

Nice To Haves

One year of related experience preferred.

Responsibilities

Interview patients at workstations or bedside to obtain necessary account, identifying, demographic, insurance, and financial information.
Provide exemplary customer service.
Complete and verify the accuracy of patient charts.
Verify insurance coverage and benefits, assign insurance plans accurately, and determine pre-certification or authorization status.
Initiate required pre-certification, authorization, or admission notification through online resources, Passport, or by phone when needed.
Enter registration information and authorization or referral numbers into the registration system.
Calculate and collect patient liability amounts.
Obtain required signatures for treatment, release of medical information, assignment of insurance benefits, and payment of services.
Obtain copies of necessary identification and insurance cards.
Explain policies regarding services, pricing, insurance billing, and payment of accounts.
Process patient charts according to paperwork flow needs and established productivity standards.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
Wellbeing support, including free counseling and referral services
Paid time off and paid family leave
Long- and short-term disability coverage and leaves of absence
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
Employee Stock Purchase Plan
Flexible spending accounts
Preferred banking partnerships
Retirement readiness tools, rollover support, and financial wellbeing counseling
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
Fertility and family-building benefits
Adoption assistance
Life insurance and supplemental health protection plans
Auto and home insurance
Legal counseling
Identity theft protection and consumer discounts