Patient Registrar

Shriners Children's•Charleston, SC

13d

About The Position

The Patient Registrar is responsible for completing pre-registration and obtaining insurance verification for appointments with physicians, therapists, and other ancillary services in accordance with hospital policies and procedures. The role also performs registration and scheduling tasks when assigned and assists the department manager with work that supports efficient daily Revenue Cycle operations. The position function is Insurance Specialist/Pre-Registration. The role contacts families or guardians before appointments, verifies patient demographic and financial information, creates outpatient pre-registration encounters, and communicates registration requirements. It also verifies insurance coverage, manages related work lists and denials, and completes Medicare Secondary Payer Questionnaires when applicable. The Patient Registrar may assist with scheduling, rescheduling, and registration, while protecting and properly handling confidential patient information. Other related duties and special projects may be assigned.

Requirements

High school diploma or GED required.
Less than one year of experience in scheduling, registration, and insurance verification required.
Less than one year of experience with computer applications required.

Nice To Haves

Associate degree in healthcare preferred.

Responsibilities

Monitor assigned queues daily and contact families or guardians to complete pre-registration functions 10 days before appointments.
Obtain or verify patient demographic data in SHCIS.
Obtain or verify patient financial information in SHCIS and document it accurately.
Tell patients and families what they need to bring or provide upon arrival for registration.
Create an outpatient pre-registration encounter for each future appointment.
Communicate Temple information to patient families when necessary.
Work the Revenue Cycle Management denials report.
Verify insurance data for each visit using integrated SHCIS applications for participating providers.
Verify insurance data for other visits through the insurer’s website or by phone, as appropriate.
Move patients without active insurance coverage to the Uninsured Work List.
Move patients with invalid or inactive insurance responses to the Insurance Denied Work List and follow up with the patient or guardian to obtain updated financial information.
Complete the Medicare Secondary Payer Questionnaire for Medicare beneficiaries.
Assist with scheduling and rescheduling patients as needed.
Register patients according to department and hospital guidelines as needed.
Destroy patient information according to department guidelines.
Maintain the confidentiality of patient information in accordance with department and hospital guidelines.
Remove confidential data from computer screens or secure it on desks.
Assist the Revenue Cycle Manager as needed.
Perform other related duties and participate in special projects as assigned.