Patient Registrar- 2nd Shift

Mercyhealth Wisconsin and Illinois•Janesville, WI

25d•$17 - $26

About The Position

The Patient Registrar provides customer service while registering, admitting, and scheduling patients across emergency, urgent care, and hospital outpatient services. The role supports accurate patient identification, insurance verification, demographic and billing documentation, payment collection, and compliance with healthcare regulations and organizational policies. The registrar helps prioritize timely care, assists patients, visitors, and staff, resolves concerns, trains new team members, and supports efficient daily operations. This is a full-time position scheduled for 40 hours per week on the second shift. The role may require alternate shifts, weekends, and overtime during peak periods. It requires some independent judgment within standard practices and procedures and has no supervisory responsibilities.

Requirements

One to two years of customer service experience.
Knowledge of computer systems, including navigation, typing, and data entry.
Detail-oriented, with strong oral and written communication skills.
Strong problem-solving, conflict-management, time-management, and stress-management skills in demanding or emotional situations.
Ability to exercise sound judgment and independent decision-making within standard practices and procedures.
Ability to work independently and collaboratively in a team environment.
Interpersonal skills to obtain information from patients and communicate it to partners and providers.
Self-starter with willingness to try new ideas and a positive, can-do attitude with a sense of urgency.

Nice To Haves

High school graduation or equivalent is preferred.
Knowledge of third-party payors.
Medical terminology knowledge.
EPIC knowledge.

Responsibilities

Greet and assist patients, visitors, and customers with professionalism, friendliness, and calmness, including responding to concerns and using service recovery skills.
Participate in team-building, continuous quality improvement, and educational activities; provide shadowing and training to new team members.
Register and admit emergency, urgent care, hospital outpatient, surgical, direct-admit, and other patients, and schedule or check in hospital outpatient laboratory patients.
Assess patients at registration for signs of immediate need, prioritize registration by severity, monitor the waiting area, and alert the triage RN when a patient needs reassessment.
Use required patient identifiers to select the correct electronic medical record and enter complaints, symptoms, arrival information, demographic details, guarantor information, and billing information into EPIC.
Generate patient armbands, face sheets, and labels; verify information and promptly apply armbands in urgent or chaotic situations.
Obtain required signatures and documentation for inpatient and outpatient registrations, including Medicare forms within required timeframes; provide admission information as needed.
Verify and update insurance information; identify out-of-network and uninsured patients, complete required paperwork and account notes, and coordinate with appropriate staff and patient financial counselors.
Identify appropriate primary and secondary payees, complete Medicare Secondary Payer Questionnaires as required, and collect applicable copayments, self-pay payments, and prepayments.
Coordinate patient placement and arrivals with hospital departments, outside EMS/EMT agencies, nursing staff, and other partners; perform pre-admission and preregistration functions.
Secure and return patient valuables in accordance with policy, and assist hospital staff during EPIC downtime or disaster mode.
Assist nursing staff with transportation vouchers and payments for patient transportation services.
Maintain, close, and balance the cash drawer in compliance with cash-handling policy; manage work queues to resolve registration errors and support timely billing.
Assess when interpreter services are needed and use them effectively.
Answer, return, and transfer incoming calls, and make outbound calls as needed.
Monitor security cameras and door-entry systems and communicate relevant information to appropriate staff, patients, or visitors.
Remain flexible and reliable as duties and workloads change; manage work schedules so tasks are completed on time.
Complete travel-screening questionnaires for patients, visitors, and customers; track visitors as appropriate under current hospital guidelines; provide directions or escort people to the correct area.
Communicate clearly and promptly with leadership, charge nurses, physicians, and partners; notify leadership about unusual occurrences or situations requiring attention.
Use organizational and departmental resources efficiently and follow local, state, and federal healthcare regulations.
Perform light cleaning in registration, lobby, and waiting-room areas and complete required educational courses.
Perform other duties as assigned.