Patient Registrar- Palouse Urology Center

Pullman Regional Hospital

15d • $19 - $31

About The Position

The Patient Registrar provides high-quality customer service to patients, providers, and staff in a respectful, positive manner. The position provides appointment scheduling and registration services, interviews incoming patients to obtain demographic information and verify insurance eligibility, and supports clinical staff and providers with patient paperwork and care as needed.

The role performs scheduling, check-in, check-out, and other organizational processes according to procedures and policies, ensuring accurate patient data entry. It also handles in-office collections, including collecting co-pays, writing receipts, and balancing the end-of-day deposit. The Patient Registrar contributes to a positive and safe work environment, follows organizational and departmental policies and high-reliability practices, participates in quality improvement projects and assigned meetings, maintains a clean and safe work area, and may train or guide others in assigned work.

The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. The base pay range is $19.42–$30.71 per hour; the offered base pay may vary based on job-related knowledge, skills, and experience.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills with colleagues and customers.
• Competent computer skills, including Microsoft Office products.
• Strong typing skills and speed.
• Comfort answering phones and speaking with customers by phone.
• Ability to manage time, tasks, and resources appropriately.
• Ability to learn and adapt to new technology.
• Ability to read and write clearly and understand policies, labels, and written instructions.

Nice To Haves

• Experience in a medical setting.

Responsibilities

• Provide respectful, positive customer service to patients, providers, and staff.
• Schedule appointments and provide patient registration services.
• Interview incoming patients to obtain demographic information and verify insurance eligibility.
• Support clinical staff and providers with patient paperwork and patient care as needed.
• Perform scheduling, check-in, check-out, and other organizational processes according to procedures and policies.
• Ensure accurate entry of patient data.
• Promote a positive work environment and encourage equitable division of workload.
• Stay current with changes in professionalism and hospital policy, and complete regulatory and departmental competencies within the timeframe set by the supervisor.
• Complete assigned tasks safely and in a timely manner, using appropriate delegation to assist in patient care.
• Follow organizational and departmental high-reliability practices and report safety concerns.
• Participate in organization-wide quality improvement projects and assigned meetings and committee assignments.
• Train, demonstrate, or guide others in assigned work.
• Maintain a high level of professionalism, accountability, and reliability while supporting the organization's vision, mission, and values.
• Maintain a clean and safe work area and take responsibility for departmental space.
• Collect co-pays, write receipts, and balance the end-of-day deposit.

Benefits

• Medical, vision, and dental coverage.
• Health Savings Account.
• Paid leave time.
• Employer-paid life insurance and long-term disability.
• Retirement plan with employer matching contributions.
• Voluntary benefits, including life insurance, critical illness, accident insurance, and short-term disability.
• Services discount.
• Employee Assistance Program (EAP) resources.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED