Patient Registrar (Spine)

WVU Medicine

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations. The position obtains and enters patient demographic, billing, and insurance information; provides information about insurance, bills, and hospital procedures; prepares registration paperwork and obtains signatures; collects and documents patient payments; and supports scheduling and order verification. The role may also perform managed-care authorization, screening, and medical-necessity activities. Work takes place in a high-volume, fast-paced environment with frequent interactions with patients, medical staff, and support staff, and exposure to communicable disease. The role requires attention to detail, organization, multitasking, communication skills, basic medical terminology, and the ability to use relevant computer software and business equipment.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize and reference information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain patient, family, or legal guardian demographic, billing, and insurance information; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information concerning insurance, bill payment, and hospital procedures.
May obtain managed-care pre-certifications and authorizations.
Prepare consent forms, privacy notices, and other registration paperwork; present paperwork for signature and obtain electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and cash drawer for patient payments as needed, and follow up on accounts as indicated by system flags.
May initiate screenings, obtain coverage information, and complete appropriate paperwork.
Perform medical-necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients in accordance with hospital workflows.
Check that orders are complete and validate orders against scheduled services.
Use applicable computer software and equipment for access processing and follow downtime procedures.
Report or document unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.