Patient Registrar

HCA Healthcare • San Antonio, TX

2d

About The Position

The Patient Registrar is responsible for timely and accurate patient registration, interviewing patients to obtain pertinent account information, and verifying insurance coverage. The role may involve registration at a workstation or bedside using a cart or computer on wheels. Registrars provide customer service, complete patient charts accurately, verify insurance benefits, secure required pre-certifications and authorizations, calculate and collect patient liability amounts, and obtain signatures and identification or insurance documents. They also explain policies related to services, pricing, insurance billing, and payment, and process patient charts according to paperwork flow requirements and productivity standards.

Requirements

• Demonstrated proficiency in Microsoft Office applications.

Nice To Haves

• One year of related experience is preferred.

Responsibilities

• Interview patients, relatives, or other responsible individuals to collect identifying, demographic, insurance, and financial information.
• Register patients at workstations or bedside, including using carts or computers on wheels.
• Provide exemplary customer service.
• Ensure patient charts are complete and accurate and process them according to paperwork flow needs and productivity standards.
• Verify insurance coverage and benefits, assign insurance plans accurately, and determine pre-certification, authorization, or notification status using online or other resources.
• Initiate pre-certification, authorization, or admission notification when needed, using Passport, online resources, or telephone calls.
• Enter registration information and authorization or referral numbers into the registration system.
• Calculate and collect patient liability amounts.
• Obtain signatures required for treatment, release of medical information, assignment of insurance benefits, and payment of services.
• Obtain copies of necessary identification and insurance cards.
• Explain policies regarding services, pricing, insurance billing, and account payment.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
• Employee Stock Purchase Plan
• Flexible spending accounts
• Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Fertility and family-building benefits
• Adoption assistance
• Life insurance and supplemental health protection plans
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed