Referral Intake Coordinator
About The Position
Puget Sound Home Health & Hospice is seeking an experienced, full-time Patient Referral Intake Coordinator to support home health referral and intake operations. This is an onsite position at the Tacoma office, working Monday through Friday. The coordinator manages the complete intake and referral process, ensuring documentation, insurance verification, and regulatory requirements are met before admission. The role serves as a liaison among referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions. The position start date is in January 2027. Compensation is $25–$30 per hour, based on experience. Some weekend hours are required on a rotating basis.
Requirements
- At least 2 years of experience in healthcare intake, referral coordination, or patient access.
- Solid understanding of insurance verification, authorization, and payer guidelines.
- Ability to communicate professionally with physicians, referral sources, marketers, and payors.
- Strong organizational skills and ability to manage multiple referrals simultaneously.
- Detail-oriented, with a focus on compliance, accuracy, and timely processing.
- Customer-focused, with the ability to market services assertively and tactfully.
Nice To Haves
- Home Health and/or Hospice intake experience.
- Experience with Home Care Home Base (HCHB).
Responsibilities
- Review and process home health referrals for completeness, accuracy, and appropriateness.
- Verify insurance eligibility, benefits, authorizations, and coverage requirements.
- Ensure compliance with state, federal, and payer intake requirements.
- Obtain and review physician orders, face-to-face documentation, and supporting clinical records.
- Coordinate referrals with hospitals, physician offices, community partners, and marketing teams.
- Communicate with payors, physicians, and internal staff to resolve missing or incomplete documentation.
- Enter and manage referrals within Home Care Home Base (HCHB) or applicable intake systems.
- Support efficient daily intake operations to meet census, quality, and service goals.
- Maintain positive relationships with referral sources and community partners.
- Identify opportunities to improve intake workflows, service access, and patient experience.
Benefits
- Medical, dental, and vision insurance
- HSA, FSA, and voluntary insurance options
- Paid life and AD&D insurance
- Short-term and long-term disability
- Paid time off (PTO), paid holidays, and paid sick time
- 401(k) with company match
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Employee discounts
- Referral bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
