Referral Intake Coordinator
About The Position
Puget Sound Home Health & Hospice is seeking an experienced full-time Patient Referral Intake Coordinator to support home health referral and intake operations. This is an onsite position in the Tacoma office, working Monday to Friday, with availability required to cover some weekend hours on a rotating basis. The stated start date is January 2027. The coordinator manages the complete home health intake and referral process, ensuring documentation, insurance verification, and regulatory requirements are met before admission. The role acts as a liaison among referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions. Compensation is $25–$30 per hour, based on experience.
Requirements
- At least 2 years of experience in healthcare intake, referral coordination, or patient access.
- Solid understanding of insurance verification, authorization, and payer guidelines.
- Ability to communicate professionally with physicians, referral sources, marketers, and payors.
- Strong organizational skills and ability to manage multiple referrals simultaneously.
- Detail-oriented, with a focus on compliance, accuracy, and timely processing.
- Customer-focused, with the ability to market services assertively and tactfully.
- Availability to cover some weekend hours on a rotating basis.
Nice To Haves
- Home health and/or hospice intake experience.
- Experience with Home Care Home Base (HCHB).
Responsibilities
- Review and process home health referrals for completeness, accuracy, and appropriateness.
- Verify insurance eligibility, benefits, authorizations, and coverage requirements.
- Ensure compliance with state, federal, and payer intake requirements.
- Obtain and review physician orders, face-to-face documentation, and supporting clinical records.
- Coordinate referrals with hospitals, physician offices, community partners, and marketing teams.
- Communicate with payors, physicians, and internal staff to resolve missing or incomplete documentation.
- Enter and manage referrals in Home Care Home Base (HCHB) or applicable intake systems.
- Support efficient daily intake operations to meet census, quality, and service goals.
- Maintain positive relationships with referral sources and community partners.
- Identify opportunities to improve intake workflows, service access, and patient experience.
Benefits
- Medical, dental, and vision insurance.
- HSA, FSA, and voluntary insurance options.
- Paid life and AD&D insurance.
- Short-term and long-term disability.
- Paid time off (PTO), paid holidays, and paid sick time.
- 401(k) with company match.
- Employee Assistance Program (EAP).
- Tuition reimbursement.
- Employee discounts.
- Referral bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
