Patient Reception Specialist - Brays Oaks

Summit Health CityMD•Houston, TX

3d•Onsite

About The Position

The Patient Reception Specialist provides patient support and communication and facilitates an exceptional patient experience to build satisfaction, trust, and organizational loyalty. The role welcomes and prepares patients for appointments, provides relevant visit information, and clearly explains the services they are scheduled to receive. The home location is 12611 S. Gessner Rd, Houston, TX 77071.

Requirements

High school diploma or equivalent required.
Adeptness in medical terminology and insurance practices.
Proficiency with computer programs and applications, including Outlook applications and practice EMR systems.
Basic arithmetic competency to calculate, balance, and reconcile figures and make changes accurately.
Knowledge of CPT and ICD-10 coding.

Nice To Haves

Current BLS certification for healthcare providers preferred.
Experience in primary care, family practice, internal medicine, urgent care, or an emergency room preferred.

Responsibilities

Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and save them appropriately in the practice EMR.
Validate patient demographic and insurance information and inform patients of privacy policies and procedures.
Keep reception and patient waiting areas clean and organized.
Greet patients and visitors professionally and welcomingly.
Communicate unexpected schedule delays to patients and assist with their comfort when delays arise.
Collect patient co-payments, reconciliation charges, and outstanding balances at check-in, and submit batches daily.
Schedule patient appointments and follow-up appointments according to established policies and procedures.
Perform other duties as assigned.