Patient Receivable and Billing Specialist

Maine Optometry•Gorham, ME

4d•$23 - $25•Onsite

About The Position

The Patient Receivable and Billing Specialist supports Maine Optometry’s revenue cycle by managing outstanding patient balances and helping resolve patient account issues promptly. The role serves as a key contact for patients, internal office teams, and third-party billing partners regarding account balances, payment activity, billing inquiries, and insurance-related follow-up. The specialist is expected to provide professional customer service while maintaining accuracy, confidentiality, and regulatory compliance. This is a regular, full-time, in-person position in Gorham. Regular on-site attendance is required to support daily billing functions and collaboration with team members and leadership. Hours are Monday through Friday, 8:00 AM to 4:30 PM. Experience in healthcare or customer service is described as a plus in the introduction, while the qualifications specify customer service experience and at least three years in a business office and/or physician’s office as required. Comprehensive training is provided.

Requirements

High school diploma or GED.
At least three years of experience in a business office and/or physician’s office.
Medical terminology knowledge gained through coursework or experience.
Strong verbal and written communication skills.
Proficiency in Microsoft Office products.
Customer service experience.
Ability to maintain patient confidentiality and comply with HIPAA.
Professional phone presence, sound judgment, problem-solving skills, follow-through, accountability, empathy, tact, accuracy, organization, integrity, and respectful communication.

Nice To Haves

Experience in healthcare.

Responsibilities

Communicate with patients by phone and other channels about billing questions, payment options, account status, and balance resolution.
Respond to patient concerns with patience, empathy, professionalism, and problem-solving skills.
Manage and follow up on outstanding patient balances in a timely and professional manner.
Review patient accounts for discrepancies and help resolve outstanding balance issues.
Prepare and send patient statements and other account-related correspondence.
Initiate collection efforts for delinquent patient accounts, including coordinating with collection agencies and placing accounts according to company policy.
Post daily patient payments, including credit card and check receipts, and reconcile payments in coordination with the Accounting Department.
Identify credit balances and coordinate account corrections or refunds with bookkeeping.
Document patient communications, collection activity, account actions, and follow-up efforts accurately and completely to meet department and KPI goals.
Review aging reports, identify collection opportunities, and pursue timely resolution of outstanding balances.
Provide administrative support for office operations, including processing inbound communications, updating patient account information, and assisting with departmental needs.
Coordinate responses to health and vision insurance audits by compiling records, validating documentation, and meeting submission deadlines.
Maintain HIPAA compliance and patient confidentiality.
Perform additional duties and special projects assigned by the Billing and Accounting Manager.
Manage billing communications, direct messages appropriately, and assist with billing-related issue resolution.
Process deposits from insurance remittances and support departmental operations through regular in-person attendance.