Patient Outreach Representative (Bilingual Spanish)

Triplemoon

79d • Remote

About The Position

The Patient Outreach Representative manages day-to-day scheduling of behavioral health care manager sessions and intake appointments across Triplemoon’s partner clinics. The role supports patients through referral, enrollment, and ongoing care, working with Behavioral Health and Clinic Success teams to maintain accurate calendars, minimize no-shows and appointment gaps, and provide a positive experience for families and clinic partners.

The representative contacts and educates patients, assists with required documentation and understanding insurance coverage, and helps patients access Triplemoon’s virtual tools. The position also tracks outreach in the EHR, identifies scheduling blockers, supports caseload balancing, and provides technology troubleshooting.

Requirements

• 2–3+ years of experience in virtual medical scheduling, patient access, or healthcare administrative coordination.
• Associate or bachelor’s degree from an in-person, accredited program of at least two years.
• Ability to work independently, identify needs, and take action without prompting.
• Experience collaborating with interdisciplinary teams.
• Record of timeliness and punctuality.
• Patient-first mindset.
• Ability to problem-solve and think critically in fast-paced situations.
• Experience with an EHR or practice management system.
• Strong organizational skills and comfort managing multiple calendars and shifting priorities.
• Clear, warm communication with families, clinic staff, and internal clinical teams.
• Understanding of billing codes within scope as they relate to scheduling cadence and encounter timing, or willingness to learn.
• HIPAA-conscious handling of patient information.

Nice To Haves

• Experience in a pediatric or behavioral health setting.
• Ability to speak Spanish.

Responsibilities

• Monitor referral queues and enrollment pipelines and convert referrals into scheduled visits within target turnaround windows.
• Contact patients by phone or secure messaging to schedule and confirm appointments.
• Educate patients about Triplemoon services, provide support, and answer questions.
• Ensure patients complete required legal documents before their first appointment.
• Support patients’ understanding of insurance coverage for services.
• Follow up with patients who miss appointments or need help rescheduling.
• Track outreach efforts and maintain accurate documentation in the electronic health record (EHR).
• Flag referral or scheduling blockers to the Clinic Success team, including incorrect diagnosis coding or missing authorizations.
• Support caseload balancing across BHCMs by matching patient volume with clinic capacity and state licensure, and escalate capacity concerns as needed.
• Assist patients in setting up and accessing Triplemoon’s virtual tools.
• Provide troubleshooting support and clear instructions to help patients use technology successfully.

Benefits

• Hourly compensation of $23 per hour.
• Eligibility for quarterly performance-based bonuses.
• Fully remote environment.
• Mentorship with team members and field experts.
• Opportunity to work in a rapidly growing, entrepreneurial environment where employee views and ideas can have an impact.
• Opportunity to positively affect the lives of busy parents.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree