Patient Coordinator (Bilingual, Spanish)

Hero Practice Services•Albuquerque, NM

9h•$17 - $24

About The Position

Hero Practice Services delivers dental, vision, and orthodontic care to children in underserved communities through 30+ offices across seven states. The Patient Coordinator role is based at Adventure Dental, Vision, & Orthodontics in Albuquerque, New Mexico. The coordinator efficiently manages front-office processes in a pediatric dental practice, including answering phones, scheduling appointments, and collecting payments. The role also supports the company’s mission to provide high-quality, compassionate care to underserved children.

Requirements

Attention to detail and ability to handle a diverse workload.
Strong interpersonal skills and a friendly, outgoing demeanor.

Nice To Haves

Bilingual ability; Spanish is identified in the job title, while the qualifications describe bilingual ability as a plus.
Preferred knowledge of Microsoft Office, including Word and Excel, and eCW.
Previous dental experience is a plus.

Responsibilities

Provide a welcoming experience for patients and caregivers and ensure intake information is accurate and complete.
Contact patients about appointment confirmations, reminders, and cancellations.
Follow scheduling best practices to optimize patients’ time.
Review patient and family health needs to ensure those needs are met.
Coordinate patient flow by keeping the appointment schedule organized and full.
Keep the practice clean and presentable, including cleaning restrooms and the patient lobby, mopping, vacuuming, and dusting.
Perform other duties that support the business and its mission to provide high-quality, compassionate dental, vision, and orthodontic services to underserved children.