Vietnamese - Patient Outreach Coordinator

UnitedHealth Group•Irvine, CA

3d•$16 - $29•Hybrid

About The Position

Optum CA is seeking a compassionate, organized, and results-driven Patient Outreach Coordinator to support population health and quality improvement initiatives through proactive patient engagement. The role conducts patient outreach, schedules preventive services, helps close care gaps, and supports HEDIS, STAR, and Risk Adjustment initiatives. The coordinator works with patients, provider offices, health plans, and internal clinical and operational teams to help improve health outcomes. This is a full-time, 40-hour-per-week position, Monday through Friday, with an eight-hour schedule during normal business hours of 8 a.m. to 5 p.m. PST. Occasional overtime may be necessary based on business needs. The position follows an office-based schedule, with three in-office days per week stated at the beginning of the posting; another section says employees work in the office at least two days and up to five days at the manager’s discretion. The office is at 9 Technology Drive, Irvine, California. Training is on the job and takes place from 8 a.m. to 5 p.m., Monday through Friday. The role requires bilingual fluency in English and Spanish or Vietnamese. The ideal candidate is comfortable interacting with patients, navigating healthcare systems, and collaborating with teams. The position is high-volume and requires learning the organization’s products and benefit levels. Candidates must live within commuting distance of the Irvine office. For remote work, the posting also requires a secure work area that protects information privacy and access to approved high-speed internet.

Requirements

High school diploma or equivalent.
At least 6 months of experience using Microsoft Excel.
At least 6 months of customer service experience using phones and computers as primary job tools.
Experience using computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
Bilingual fluency in English and Spanish or Vietnamese.
Ability to work full-time, 40 hours per week, Monday through Friday, on an eight-hour schedule during business hours of 8 a.m. to 5 p.m. PST; occasional overtime may be necessary.
Strong communication and interpersonal skills, including the ability to build rapport with patients.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and meet outreach productivity goals.
Reside within commuting distance of the office at 9 Technology Drive, Irvine, California.
For remote work, ability to keep sensitive company documents secure, maintain a dedicated private work area separated from other living areas, and access an approved high-speed internet connection.

Nice To Haves

Associate degree.
Experience in healthcare, customer service, population health, care coordination, or patient outreach.
Knowledge of medical terminology and healthcare office workflows.
Familiarity with HEDIS, STAR, preventive-care measures, and population health programs.
Proficiency in Microsoft Office Suite and experience with electronic health records (EHRs) and outreach platforms.

Responsibilities

Conduct outbound calls, text messages, and other patient outreach to address preventive-care and chronic-condition care gaps.
Help patients schedule appointments, screenings, laboratory tests, and follow-up visits with primary care providers and specialists.
Educate patients about preventive health services, chronic disease management, and annual wellness visits.
Support outreach campaigns related to HEDIS, STAR, Risk Adjustment, and other quality improvement initiatives.
Accurately document patient interactions in designated systems and maintain outreach tracking records.
Coordinate with provider offices, health plans, and internal teams to facilitate completion of healthcare services.
Monitor patient engagement and follow-up to support timely closure of quality-measure gaps.
Review patient lists and reports to prioritize outreach and identify barriers to care.
Escalate clinical concerns, social needs, or urgent issues to appropriate clinical staff according to established protocols.
Assist with mailings, educational campaigns, and special population health projects as assigned.
Maintain compliance with HIPAA and organizational privacy and confidentiality requirements.
Participate in team meetings, training sessions, and performance improvement activities.