Patient Navigator (Per Diem)

North Country Healthcare•Whitefield, NH

About The Position

The Patient Navigator provides bedside and in-person support to patients by assisting with insurance enrollment, financial counseling, and financial aid applications. The role helps patients understand their coverage, reduces financial barriers, and connects them with hospital, state, and community resources. The Patient Navigator collaborates with care management, legal departments, outsourced teams, and other involved parties to address patient needs and supports revenue integrity and patient satisfaction across North Country Healthcare facilities.

Requirements

Prior experience in financial counseling, revenue cycle services, or patient advocacy in a healthcare setting is required.
Strong knowledge of Medicaid, Marketplace, and Medicare systems.
Excellent communication and interpersonal skills.
Strong organizational skills and the ability to manage multiple tasks.
Empathy and professionalism when handling sensitive patient situations.
Ability to work collaboratively with a multidisciplinary team.
An accredited course in Basic Life Support (BLS) for clinical staff, or Heartsaver CPR AED for nonclinical staff, with regular renewal and up to a three-month grace period after expiration.

Nice To Haves

Experience with insurance enrollment processes and knowledge of financial aid applications.
Certifications in healthcare access or patient navigation.
An associate or bachelor's degree in healthcare administration, social work, public health, or a related field may be preferred.

Responsibilities

Provide bedside assistance to patients, including patients with newborns, with enrollment in Medicaid and Marketplace programs.
Educate patients about health coverage, deductibles, out-of-pocket costs, and available options.
Serve as a liaison among care management, legal departments, outsourced teams, and other involved parties to resolve patient needs.
Triage and escalate complex cases requiring additional backend revenue cycle follow-up and support.
Assist patients with hospital financial assistance applications and processes.
Connect patients with appropriate community and state programs for additional support.
Accurately document patient interactions in compliance with hospital policies and regulations.
Participate in ongoing education, audits, and process improvement initiatives supporting revenue integrity and patient satisfaction across serviced facilities.
Perform additional duties as assigned.
Adhere to facility values, Service Excellence, and Standards of Excellence.