Patient Navigator (Per Diem)

North Country Healthcare • Whitefield, NH

1d

About The Position

The Patient Navigator provides bedside and in-person support to patients by assisting with insurance enrollment, financial counseling, and financial aid applications. The role helps patients understand their coverage, reduces financial barriers, and connects them with hospital, state, and community resources. The navigator also works with care management, legal departments, outsourced teams, and other involved parties to address patient needs, while documenting interactions and supporting revenue integrity and patient satisfaction across serviced facilities.

Requirements

• High school diploma or equivalent is likely a minimum requirement.
• Association-accredited Basic Life Support (BLS) course for clinical staff, or Heartsaver CPR AED for nonclinical staff, with regular renewal and up to a three-month grace period after expiration.
• Strong knowledge of Medicaid, Marketplace, and Medicare systems.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Strong organizational skills and ability to manage multiple tasks.
• Empathy and professionalism when handling sensitive patient situations.
• Ability to work collaboratively with a multidisciplinary team.
• Prior experience in financial counseling, revenue cycle services, or patient advocacy in a healthcare setting.

Nice To Haves

• An associate or bachelor's degree in healthcare administration, social work, public health, or a related area.
• Certifications in healthcare access or patient navigation.
• Experience with insurance enrollment processes and knowledge of financial aid applications.

Responsibilities

• Provide bedside assistance to patients, including patients with newborns, with enrollment in Medicaid and Marketplace programs.
• Educate patients about health coverage, deductibles, out-of-pocket costs, and available options.
• Serve as a liaison among care management, legal departments, outsourced teams, and other involved parties to resolve patient needs.
• Triage and escalate complex cases requiring additional backend revenue cycle follow-up and support.
• Assist patients with hospital financial assistance applications and processes.
• Connect patients with appropriate community and state programs for additional support.
• Accurately document patient interactions in compliance with hospital policies and regulations.
• Participate in ongoing education, audits, and process improvement initiatives supporting revenue integrity and patient satisfaction.
• Perform additional duties as assigned and adhere to facility values, Service Excellence, and Standards of Excellence.

What This Job Offers

• Education Level: High school or GED