Patient Navigator - Carlsbad, CA

HALO Diagnostics•Carlsbad, CA

127d•$27 - $32•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing, providing education, care coordination, scheduling, specimen collection, and follow-up. The role is a primary point of contact for patients and partner sites and works closely with clinicians and operational teams to deliver a seamless, compassionate, high-quality experience across partner locations. The position combines patient navigation, clinical coordination, partner-site support, and phlebotomy. It includes performing venipuncture and collecting blood specimens, coordinating patient cases and workflows, maintaining accurate EMR/EHR documentation, and supporting insurance verification and authorization processes. The navigator follows clinical protocols, safety standards, HIPAA requirements, and applicable compliance requirements. This is a full-time, in-person role in Carlsbad, California, scheduled Monday through Friday, 8:00 AM to 5:00 PM. Bilingual English/Spanish skills are preferred. The posting offers $27.00–$32.00 per hour and a $500 hiring bonus upon successful completion of the introductory period.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bilingual in English and Spanish.
CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support daily workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Own patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to testing or completion, and ensure timely callbacks and communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure accurate data entry and HIPAA compliance.
Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions about testing and next steps.
Create a welcoming, professional, and supportive patient environment and respond empathetically to concerns.
Help resolve scheduling, insurance, and workflow issues and support solutions that improve patient completion and outcomes.