Patient Navigator - Vista, CA

HALO Diagnostics•Vista, MO

2d•$25 - $32•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and diagnostic care. The role combines patient education, care coordination, partner-site support, specimen collection, and follow-up to provide a seamless and compassionate patient experience. The navigator is a primary point of contact for patients and partner sites, supporting education, scheduling, specimen collection, and coordination with clinicians and operational teams across partner locations. The position includes venipuncture and blood specimen collection, accurate documentation, and adherence to clinical protocols, safety standards, HIPAA, and other compliance requirements. The navigator also supports insurance verification and authorization processes and helps resolve barriers to testing and completion. The role is full-time and in-person in Vista, California, Monday through Friday, 8:00 AM to 5:00 PM. Bilingual English/Spanish ability is preferred.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Authorization to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bilingual in English and Spanish.
CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support integration into their workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Own patient cases, scheduling, follow-ups, and workflow coordination.
Proactively identify and resolve barriers to patient testing or completion.
Ensure timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure accurate data entry.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions about testing and next steps.
Create a welcoming, professional, and supportive environment and respond to patient concerns with empathy and clarity.
Help resolve scheduling, insurance, and workflow issues and support solutions that improve patient completion and outcomes.