Patient Navigator - Los Alamitos, CA
About The Position
The Patient Navigator guides patients through hereditary cancer genetic testing, combining patient education, care coordination, partner-site support, and phlebotomy. As a primary point of contact for patients and partner sites, the navigator supports patients through education, scheduling, specimen collection, and follow-up while helping clinicians and operational teams maintain high-quality care and efficient workflows. The position is based in person in Los Alamitos, California, and follows a Monday–Friday, 8:00 AM–5:00 PM schedule. Bilingual English and Spanish skills are preferred.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
- Authorization to work for any employer in the United States; visa sponsorship is not available.
Nice To Haves
- Bilingual in English and Spanish.
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Familiarity with EMR/EHR systems and strong documentation skills.
- Previous high-touch, patient-facing healthcare experience.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process and explain testing, procedures, and next steps.
- Conduct structured patient consultations and serve as a primary point of contact for patients.
- Build relationships with partner-site staff, providers, and clinical teams, and support integration into clinic workflows.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Manage patient cases, scheduling, follow-ups, callbacks, and workflow coordination.
- Identify and help resolve barriers to testing, including scheduling, insurance, and workflow issues.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure appropriate patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and patient records.
- Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
- Assist with insurance verification and prior authorization processes as needed.
- Respond to patient concerns with empathy and professionalism and contribute solutions that improve engagement and testing completion.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
