Morton Plant Hospital - Patient Navigator

Healogics•Clearwater, FL

About The Position

The Patient Navigator manages front-office functions and performs general office duties to support the staff and smooth operation of an outpatient wound care center. The role helps coordinate patient access and care, provider scheduling, patient records, insurance and billing information, ancillary testing, transportation, and office supplies. The position must be performed in accordance with Healogics and hospital policies, accrediting organization requirements, applicable federal and state regulations, and CMS guidelines.

Requirements

High school diploma or GED.
At least two years of office administration experience, preferably in a medical setting.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Good customer service, interpersonal, and oral and written communication skills.
Organization and time-management skills.
Ability to type 60 words per minute.
Basic math skills and attention to detail.
Ability to maintain confidentiality.
Ability to work in a fast-paced environment, manage multiple projects, and work with others in a team environment.

Nice To Haves

Associate’s degree preferred.
Prior medical coding experience preferred.

Responsibilities

Coordinate with Center leadership to maximize daily patient census.
Participate in staff meetings to support key Center functions.
Greet patients and visitors and answer and route calls to appropriate staff.
Manage patient communications, including scheduling, rescheduling, and appointment reminders; schedule providers according to the care continuum model.
Obtain and verify patient insurance information, including pre-certifications and pre-authorizations, and enter information into appropriate databases.
Collect and enter patient charges in databases.
Verify and reconcile charges as directed; prepare monthly patient survey data and documentation and transmit it to providers.
Assemble new patient charts, maintain and file existing charts, and spot-check charts for completeness and signatures.
Coordinate and schedule ancillary testing with other hospital departments.
Arrange patient transportation as needed.
Maintain office equipment and supplies and medical supplies as directed.
Perform other duties as required.