Patient Navigator (Boston Medical Center ), ACC Member

Lead For America • Boston, MA

7d • Onsite

About The Position

The Patient Navigator is a full-time American Connection Corps AmeriCorps service position with Boston Medical Center, serving in the Reproductive Endocrinology and Infertility Division. Under clinical staff supervision, the Member provides nonclinical, staff-approved education and navigation support to improve access to fertility care for underserved communities. The role includes coordinating appointments, helping patients address barriers to completing infertility evaluations, connecting patients with approved hospital and community resources, and supporting continuity of care.

The Member will help develop and refine the patient navigation program, including its workflows and educational resources, and track engagement and barriers using hospital-approved systems and authorized information. The Member may assist staff-led exploration of technology, including artificial intelligence, to enhance navigation services, subject to hospital policies and procedures. The Member does not provide medical advice, perform clinical duties, interpret test results, make clinical decisions, or provide or refer for abortion services. All activities are supervised, comply with AmeriCorps requirements, and supplement rather than displace existing staff or volunteers.

Requirements

• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be at least 17 years old by the start of service.
• Have served fewer than four AmeriCorps State/National terms.
• Demonstrate passion for community service and connecting neighbors to digital tools, skills, and opportunities.
• Have strong communication and interpersonal skills.
• Be able to work independently and collaboratively within a team.
• Have an interest in gaining experience in community development or digital inclusion.

Responsibilities

• Provide nonclinical patient navigation support and staff-approved education throughout the infertility evaluation process using materials and guidance approved by clinical staff.
• Assist patients with appointment coordination, scheduling tests recommended by the healthcare team, and overcoming barriers to care; do not recommend tests, interpret results, or advise on treatment or clinical decisions.
• Connect patients with hospital and community resources approved for the program and facilitate communication with the healthcare team within assigned responsibilities and established procedures.
• Support the development and refinement of patient navigation workflows and educational resources for staff review and approval.
• Track patient engagement, barriers to care, and evaluation completion using hospital-approved systems and procedures, accessing or recording only authorized information and following privacy and information-security requirements.
• Assist with staff-led exploration of technology, including artificial intelligence, to enhance navigation services, without independently selecting, approving, or deploying technology or entering patient-identifiable or protected health information into AI tools unless specifically authorized.
• Support 50–75 patients, develop or refine educational resources and workflows, and contribute to quarterly and end-of-service program evaluations.
• Document progress and completed activities according to program procedures for supervisor review.

Benefits

• A $23,300 living stipend, disbursed bi-weekly over the service term.
• A $5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including repayment of qualifying student loans.
• Healthcare coverage, if applicable.
• Access to childcare benefits.
• Student loan forbearance during the service year.
• Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
• Structured training and support, including orientation, twice-monthly virtual training, self-paced curricula with opportunities to earn badges and credentials, a community listening tour, dedicated coordinator support, peer pod meetings, and access to a national network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED