Patient Navigator (Boston Medical Center ), ACC Member

Lead For America • Boston, MA

6d • Onsite

About The Position

The Patient Navigator is a full-time ACC AmeriCorps service position with Boston Medical Center in the Reproductive Endocrinology and Infertility (REI) Division. Under the supervision and direction of clinical and program staff, the Member provides nonclinical, staff-approved education and navigation support to help underserved communities access fertility care. The role includes coordinating appointments and recommended tests, helping patients address barriers to completing infertility evaluations, and connecting them with program-approved hospital and community resources. The Member helps develop and refine navigation workflows and educational resources, and tracks patient engagement and evaluation progress using hospital-approved systems and authorized information. The Member may also assist with staff-led exploration of technology, including AI, to enhance navigation services, subject to hospital policies and approved procedures.

The Member does not provide medical advice, perform clinical duties, interpret test results, recommend tests, make clinical decisions, or provide abortion services or referrals for abortion services. Clinical staff retain responsibility for all clinical decisions, advice, testing recommendations, and patient care. Service activities must follow applicable AmeriCorps requirements, the approved award, and patient confidentiality, privacy, and information-security procedures. The Member’s service supplements rather than displaces paid employees or existing volunteers and does not duplicate locally available services.

Performance goals include supporting 50–75 patients, developing or refining educational resources and workflows, and contributing to quarterly and end-of-service program evaluations. Activities and progress are documented according to program procedures and reviewed by the supervisor. The service term is December 7, 2026, through August 13, 2027, with approximately 40 hours per week and 1,200 total service hours.

Members receive structured training and support, including a week-long virtual national orientation, a week-long in-person Winter Institute with travel, lodging, and per diem covered, twice-monthly virtual trainings, self-paced curricula with opportunities to earn badges and credentials, a community listening tour, dedicated one-to-one support from a Lead For America Program Coordinator, twice-monthly peer pod meetings, and access to a national network of Members, alumni, and community partners.

Requirements

• Passion for community service and connecting neighbors to digital tools, skills, and opportunities.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four or more AmeriCorps State/National terms.

Responsibilities

• Provide nonclinical patient navigation support and staff-approved education throughout the infertility evaluation process, using materials and guidance approved by clinical staff.
• Assist patients with appointment coordination and scheduling tests recommended by the healthcare team, and help them overcome barriers to care.
• Connect patients with program-approved hospital and community resources and facilitate communication with the healthcare team within the assigned role and established procedures.
• Support the development and refinement of patient navigation workflows and educational resources for staff review and approval.
• Track patient engagement, barriers to care, and evaluation completion using hospital-approved systems and procedures, and access or record only information authorized for the role.
• Follow applicable patient confidentiality, privacy, and information-security requirements.
• Assist with staff-led exploration of technology, including artificial intelligence, to enhance navigation services.
• Document activities and progress in accordance with program procedures and contribute to quarterly and end-of-service program evaluations.

Benefits

• $23,300 living stipend, disbursed bi-weekly over the service term.
• $5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including repayment of qualifying student loans.
• Healthcare coverage, if applicable.
• Access to childcare benefits.
• Student loan forbearance during the year of service.
• Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
• Structured training and support, including orientation, twice-monthly trainings, self-paced curricula, community listening tour, dedicated program coordinator support, peer pod meetings, and access to a national network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED