Digital Navigator (West Marion Inc.) - ACC Member

Lead For America•Marion, NC

13d•Onsite

About The Position

The Digital Navigator is a full-time American Connection Corps (ACC) AmeriCorps service fellowship member serving with West Marion Inc. The member supports the Digital Bridge Collaborative, a partnership among West Marion Inc., IPHC en Español, MATCH, and NC Cooperative Extension, to reduce digital barriers in McDowell County. The role provides resident-directed technology assistance at community locations, helps residents access online health services and other resources, supports digital skills workshops, and participates in outreach. The work is intended to help residents—especially older adults, low-income families, and people facing language barriers—build technology skills and confidence, access services, and become more digitally independent. The member serves at community locations such as libraries, senior centers, and partner sites, with schedules and assignments coordinated by program staff. Duties include helping residents navigate websites, online accounts, patient portals, and telehealth technology for technology-navigation purposes only; helping plan and deliver approved educational sessions; supporting community outreach and partner collaboration; and tracking service activities and community needs. All activities are performed under the guidance, supervision, and direction of program and host-site staff. The member must follow approved procedures and protect residents’ privacy and confidential information. The position does not provide medical advice, make clinical decisions, interpret medical information, or perform clinical services. The service term runs from December 7, 2026, through August 13, 2027. Members serve approximately 40 hours per week and complete 1,200 service hours. ACC provides structured training and development, including national orientation and an in-person Winter Institute, twice-monthly virtual training, a community listening tour, coordinator support, peer meetings, and access to a national network.

Requirements

Passion for community service and connecting neighbors to digital tools, skills, and opportunities.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Interest in gaining experience in community development or digital inclusion.
Be a U.S. Citizen, National, or Lawful Permanent Resident.
Hold a high school diploma or GED equivalent.
Be at least 17 years old by the start of service.
Have served fewer than four AmeriCorps State/National terms.

Responsibilities

Provide resident-directed technology assistance at community locations, including help navigating websites, online accounts, patient portals, and telehealth technology for technology-navigation purposes only.
Coordinate schedules and assignments with designated program staff and assist with scheduling and coordinating appointments.
Help residents build the skills and confidence to use technology independently.
Follow staff guidance and approved procedures when assisting residents or handling devices, accounts, and personal information.
Attend community events, resource fairs, health equity forums, and other outreach activities as needed, using approved materials and messaging.
Work with community partners within the assigned role and under staff guidance to connect residents with digital resources and support.
Help develop and deliver staff-approved digital skills classes, including at least two educational sessions per year, one in spring and one in fall, as assigned and consistent with program requirements.
Support planning session locations with libraries, senior centers, and community partners under staff-led coordination.
Perform assigned collaboration activities with the four collaborative partners under program staff guidance.
Help residents learn about technology and internet access resources using information approved by program staff, and refer questions beyond the role to appropriate staff or providers.
Research potential options for working with Rutherford County libraries and supporting digital access through bookmobiles equipped with Starlink, and share findings with program staff.
Assist with partner coordination, report service gaps, and support efforts to avoid duplication of existing services.
Track residents served, assistance provided, appointments, class attendance, and outreach activities using approved tools and procedures.
Report common digital challenges, unmet needs, and other observations to program staff.
Collect or document stories and testimonials only in accordance with program procedures and applicable consent requirements.
Provide updates to West Marion Inc. and collaborative partners through approved reporting processes as directed.
Protect residents’ privacy and maintain confidential records; access and share personal information only as authorized and necessary, avoid retaining confidential information on unauthorized devices or accounts, and promptly report privacy concerns or suspected data incidents.

Benefits

$23,300 living stipend, dispersed bi-weekly over the service term.
$5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including repayment of qualifying student loans.
Healthcare coverage, if applicable.
Access to childcare benefits.
Student loan forbearance during the year of service.
Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
Week-long virtual national cohort orientation.
Twice-monthly virtual training on service skills, plus self-paced curricula with opportunities to earn badges and credentials.
Structured community listening tour at the start of service.
Dedicated one-on-one support from a Lead For America Program Coordinator and twice-monthly peer pod meetings.
Access to a national network of ACC Members, alumni, and community partners.