Digital Navigator (West Marion Inc.) - ACC Member

Lead For America•Marion, NC

12d

About The Position

The Digital Navigator is a full-time American Connection Corps (ACC) AmeriCorps member serving with West Marion Inc. The member supports the Digital Bridge Collaborative, a partnership among West Marion Inc., IPHC en Español, MATCH, and NC Cooperative Extension, to reduce digital barriers in McDowell County. The role helps residents—especially older adults, low-income families, and people facing language barriers—build confidence and independence using technology and access online services and resources. The member provides resident-directed technology assistance at community locations, including libraries, senior centers, and partner sites; supports access to online health services, patient portals, and telehealth for technology-navigation purposes only; helps plan and deliver digital-skills sessions; and participates in outreach and collaborative activities. All work is performed under the guidance, supervision, and direction of program and host-site staff, using approved materials, procedures, and tools. The member must protect residents’ privacy and follow applicable confidentiality and data-security policies. The service term is December 7, 2026, through August 13, 2027, with approximately 40 hours per week and 1,200 total service hours. ACC members receive structured training and support, including national orientation, an in-person Winter Institute, twice-monthly virtual training, a community listening tour, program-coordinator support, peer meetings, and access to a national network.

Requirements

Passion for community service and connecting neighbors to digital tools, skills, and opportunities.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Interest in gaining experience in community development or digital inclusion.
Must be a U.S. citizen, national, or lawful permanent resident.
Must hold a high school diploma or GED equivalent.
Must be at least 17 years old by the start of service.
Must not have already served four or more AmeriCorps State/National terms.

Responsibilities

Provide resident-directed assistance with websites, online accounts, patient portals, and telehealth technology, without providing medical advice or clinical services.
Serve at assigned community locations based on community needs and coordinate schedules with designated program staff.
Assist with appointment coordination and help residents build the skills and confidence to use technology independently.
Attend community events, resource fairs, health equity forums, and other outreach activities as assigned.
Use approved outreach materials and messaging, connect residents with digital resources, and refer requests beyond the member’s role to appropriate staff or service providers.
Support the development and delivery of digital-skills sessions using staff-approved content and materials, including at least two sessions each year when assigned.
Assist with planning class locations in coordination with program staff and community partners.
Perform assigned collaboration activities with the four collaborative partners under program staff guidance.
Research potential options for digital access through Rutherford County libraries and bookmobiles equipped with Starlink, and share findings with staff for review.
Help identify service gaps and coordinate with partners under staff guidance to avoid duplicating existing services.
Record residents served and assistance provided using approved tracking tools and procedures; track appointments, class attendance, and outreach activities as directed.
Report common digital challenges, unmet needs, trends, and observations to program staff; collect stories or testimonials only in accordance with program procedures and consent requirements.
Protect residents’ privacy, maintain confidential records, follow applicable data-security policies, and promptly report privacy concerns or suspected data incidents.
Complete all functions under the guidance, supervision, and direction of program and host-site staff.

Benefits

$23,300 living stipend, dispersed bi-weekly over the service term.
$5,220 Segal Education Award through AmeriCorps, usable for education-related expenses after the program, including repayment of qualifying student loans.
Healthcare coverage, if applicable.
Access to childcare benefits.
Student loan forbearance during the service year.
Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
Week-long virtual orientation with the national cohort.
Twice-monthly virtual training and self-paced curricula with opportunities to earn badges and credentials.
Dedicated one-on-one support from a Lead For America Program Coordinator and twice-monthly peer pod meetings.
Access to a national network of ACC Members, alumni, and community partners.