Patient Navigator - Scottsdale, AZ
About The Position
HALO Precision Diagnostics is hiring a Patient Navigator to support patients undergoing hereditary cancer genetic testing. The role combines patient education and navigation, care coordination, partner-site support, phlebotomy, and specimen collection. The Patient Navigator is a primary point of contact for patients and partner sites, guiding people through education, scheduling, collection, and follow-up while coordinating with clinicians and operational teams to provide a compassionate, efficient, high-quality experience. The position is based in Scottsdale, Arizona, and is full-time and in-person, Monday through Friday, 8:00 AM to 5:00 PM. Bilingual English/Spanish ability is preferred. The role follows HALO Dx's Navigator Pillars for patient care, partner support, and daily execution. It requires managing patient cases and workflows, supporting insurance processes, maintaining accurate records, and following clinical, safety, and compliance requirements. Compensation is described as competitive, with a comprehensive benefits package and stock options.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
Nice To Haves
- Bilingual English/Spanish ability.
- CMA or RMA certification.
- At least 2 years of experience in an outpatient clinic or patient service center setting.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Experience with EMR/EHR systems and strong documentation skills.
- Prior high-touch patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process from start to finish.
- Educate patients about testing, procedures, and next steps, and conduct structured consultations.
- Serve as the primary patient contact and provide timely callbacks and consistent communication.
- Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Own patient cases, scheduling, follow-ups, and workflow coordination.
- Identify and resolve barriers to testing or completion, including scheduling, insurance, and workflow issues.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure correct patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
- Develop knowledge of genetic testing workflows, insurance processes, and patient eligibility.
- Support insurance verification and authorization processes as needed.
- Respond empathetically and clearly to patient concerns and questions.
- Support solutions that improve patient completion and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
