Patient Navigator /Medical Office Coordinator

Healogics•Silverdale, WA

11d

About The Position

The Patient Navigator manages front-office functions and general office duties to support the smooth operation of a dynamic outpatient wound care center. The role coordinates with center leadership and supports staff, patients, providers, and other hospital departments. Employees must perform their responsibilities in accordance with Healogics and hospital policies, applicable accrediting organizations, federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines. Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across more than 600 sites. The company works through outpatient clinic partnerships to extend its wound care services and quality outcomes to patients who may benefit from expert care.

Requirements

High school diploma or GED.
At least two years of office administration experience, preferably in a medical setting.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Good customer service, interpersonal, and oral and written communication skills.
Organization and time-management skills.
Ability to type 60 words per minute.
Basic math skills.
Attention to detail.
Ability to maintain confidentiality.
Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Ability to work with others and in a team environment.

Nice To Haves

Associate’s degree preferred.
Prior medical coding experience preferred.

Responsibilities

Coordinate with center leadership to maximize daily patient census.
Participate in staff meetings to support key functions within the center.
Greet patients and visitors, answer calls, and route calls to appropriate staff.
Manage patient communications, including scheduling, rescheduling, and appointment reminders; schedule for providers according to the care continuum model.
Obtain and verify patient insurance information, including pre-certifications and pre-authorizations, and enter data into appropriate databases.
Collect and enter patient charges in databases.
Verify and reconcile charges as directed; prepare monthly patient survey data and related documentation, and transmit it to providers.
Assemble new patient charts, maintain and file existing charts, and spot-check charts for complete data and signatures.
Coordinate and schedule ancillary testing with other hospital departments.
Arrange patient transportation as needed.
Maintain office equipment and supplies, as well as medical supplies as directed.
Perform other duties as required.