Patient Navigator-Medical Assistant

Chambers County Public Hospital•Mont Belvieu, TX

13h•Onsite

About The Position

The Patient Navigator-Medical Assistant supports the mission of Chambers Community Health Centers, Inc. by providing care in a clinic environment and collaborating with internal and external customers in accordance with the organization’s core values. The role may be assigned directly or indirectly to a clinician (MD, DO, PA, or NP) and provides care under the supervision of a physician or mid-level provider when not working as a patient navigator. As a member of the care team, the patient navigator coordinates referrals, communicates reviewed and released results, obtains consultation notes and outside test or exam results, and supports patients and families in self-management, self-efficacy, and behavioral change. The position also performs medical assistant duties, including rooming patients, documenting visit information, administering medications and immunizations as directed, performing EKGs, and maintaining clinical spaces and supplies. Applicants must have prior medical assistant experience and a Medical Assistant license. Employees must be willing to work at any of the organization’s three clinics in Anahuac, Dayton, and Mont Belvieu; although an employee may be primarily aligned with one location, business needs may require work at another clinic. The role involves possible exposure to contagious organisms and other infectious or communicable diseases. The lifting classification is medium: lifting up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds.

Requirements

A Medical Assistant license is mandatory.
Prior Medical Assistant experience is mandatory.
Ability to work independently with limited supervision.
Written and verbal interpersonal communication skills.
Strong organizational skills, accuracy, and attention to detail.
Willingness to work at any of the three clinics in Anahuac, Dayton, and Mont Belvieu, depending on business needs.
Ability to lift up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds.

Responsibilities

Before provider examinations, collect and enter patient measurements, vital signs, reason for visit, allergies, medication reconciliation, medical and social history, and applicable depression screening information in the EHR.
Administer medications by oral, intramuscular, subcutaneous, or intradermal routes as directed by the provider, and observe patients for reactions according to protocol.
Administer outstanding or past-due immunizations, or document and scan a completed declination form or a valid reason for not immunizing.
Perform EKGs as directed.
Communicate laboratory, imaging, and other test results to patients within 1–2 business days after provider review and release.
Instruct patients and family members about treatments, educational materials, and follow-up care.
Receive, manage, and return phone calls, telephone encounters, and faxes within 1–2 business days.
Submit and manage medication prior authorizations, tracking them and providing supporting documentation until a denial or determination is confirmed.
Scan outside records and health information into the EHR and document results as directed by policy and procedure.
Ensure clinic forms and consents are completed, and complete documentation of care provided during the visit on the same day.
Complete, scan, and return patient paperwork, such as unemployment, workers’ compensation, FMLA, and short-term disability forms, within 1–2 business days.
Maintain the appearance and cleanliness of exam rooms, procedure rooms after use, common areas, and personal workspaces between patients and at the end of each day.
Replenish room supplies and linens weekly and as needed, and ensure exam-room supplies are current and not expired.
Dispose of contaminated and disposable items, including biohazard and sharps materials, according to policy and procedure.
Handle and store medications properly and report medication waste and expired medications to the Site Supervisor.
Follow quality assurance and documentation standards, including repeat manual blood pressure measurements for elevated readings and required depression screening and education.
Address Patient Visit Planning alerts at each visit and resolve past-due alerts.
Ensure patients who need outside records or provider-ordered referrals stop at referral checkout before leaving after the visit.
Manage provider referrals from initiation through pending status and closure; arrange outside tests, exams, and specialty visits; obtain outside results and consultation notes and ensure they are uploaded to patient charts when appropriate.
Review care-gap reports and support patients in closing care gaps.
Maintain a professional appearance and follow health center appearance standards while working and representing the organization at events.
Provide friendly, efficient, positive customer service; respond to customer needs and use the Service Excellence model when interacting with patients, clients, and guests.
Complete required annual training, mandatory in-services, and assigned educational training by their due dates.
Follow established systems and training programs for a safe environment, comply with OSHA and other applicable regulations, and maintain compliance with organizational standards of operation and business conduct policies.
Maintain records and reports in compliance with local, state, and federal regulations and codes, including applicable civil rights, age discrimination, and disability laws.
Perform other assigned duties, which may include light housekeeping, sterilizing instruments, labeling and recording data, taking inventories of clinic, vaccine, medication, and sample supplies, sorting and distributing faxes, covering for absent employees, and communicating workplace hazards to peers and management.