Patient Navigator

Spire Orthopedic Partners•Providence, RI

12d

About The Position

The Patient Navigator serves as an elevated Medical Assistant to the physician and care team, providing clinical and administrative support to create seamless patient experiences. The role combines direct patient care with scheduling, documentation, and coordination of services. The Patient Navigator helps patients access care, guides them through the healthcare system, and supports efficient clinic operations. The position is with Ortho Rhode Island, part of Spire Orthopedic Partners, a network of orthopedic practices spanning the Northeast.

Requirements

High school diploma or equivalent.
Prior experience in a medical office, outpatient clinic, or similar healthcare setting.
Strong communication and interpersonal skills, with the ability to support patients compassionately.
Proficiency with electronic medical records (EMR) systems and standard office software.
Knowledge of medical terminology, insurance processes, and healthcare workflows.
Ability to multitask and adapt between clinical and administrative responsibilities.
Flexibility to travel between multiple locations across Rhode Island.
Empathy and professionalism in a patient-centered environment.
Strong organizational and time-management skills.
Ability to collaborate effectively with providers, staff, and patients.
Problem-solving skills and a proactive, solution-focused mindset.

Nice To Haves

Additional training or certification as a Medical Assistant.

Responsibilities

Coordinate the clinic process with the physician and care team.
Room patients, obtain vital signs, document medical histories, and prepare patients for examinations.
Assist providers with clinical procedures and examinations as needed.
Provide patients with care instructions and follow-up education.
Maintain cleanliness, stock supplies, and prepare examination rooms for use.
Follow infection-control and safety protocols, including HIPAA and OSHA requirements.
Use EMR software proficiently.
Oversee clinic operations as the leader of the physician’s team.
Greet patients, answer messages, and respond to inquiries professionally and compassionately.
Schedule appointments, coordinate referrals, and manage follow-up communications.
Obtain insurance authorizations and verify coverage when necessary.
Manage patient records, update EMRs, and ensure accurate documentation.
Support providers with correspondence, test results, and care coordination.
Track patient progress and help patients navigate external resources or specialty services.
Manage patient work-related FMLA and DOL paperwork.
Manage prescription inquiries and requests.
Perform other duties as assigned.