Patient Meal Room Service Associate – PRN

Wellstar Health System • Marietta, GA

1d

About The Position

The Patient Meal Room Service Associate represents Patient Meal Room Service to patients and the nursing team, reports directly to Nutrition & Food Service management, and takes ownership of assigned unit(s) to help ensure a positive patient experience. The associate introduces patients to the meal ordering program, supports menu selections in consideration of therapeutic diets and food allergies, enters orders into Nutrition & Food Service software, and provides professional, courteous, and efficient customer service to patients and callers. The role may include delivering meals and nutrition supplies, supporting a call center, assisting with reporting, and collaborating with nursing staff. Associates follow safety and infection prevention requirements, including confirming patient identity with two identifiers and observing appropriate precautions. This is a PRN, as-needed position with a day shift. The schedule includes weekends and holidays.

Requirements

• Minimum 2 years of foodservice, customer service, and/or related experience.
• ServSafe Food Handler certification required within 90 days of hire.
• ServSafe Allergen certification required within 90 days of hire.
• Ability to communicate and understand English, both written and orally.
• Outstanding interpersonal skills and ability to work well with others.
• Basic knowledge of modified diets.
• Adequate phone skills and ability to perform duties in a very busy environment.
• Positive attitude in customer and patient interactions.
• Ability to utilize Nutrition & Food Service software systems.

Nice To Haves

• High school diploma or equivalent is preferred.
• Healthcare or hospitality foodservice experience is highly preferred.

Responsibilities

• Represent Patient Meal Room Service to patients and nursing staff, and take ownership of assigned unit(s) with minimal supervision.
• Introduce patients to the meal ordering program and assist with menu selections, taking into account preferences, allergies, and diet information.
• Enter meal selections and orders accurately and promptly into Nutrition & Food Service software; review and respond appropriately to electronic medical record reports and orders.
• Take room service calls, operate the patient meal service call center, provide customer service, and assist with daily reporting.
• Deliver meals and snacks to patients and nursing units professionally and promptly; collaborate with nursing staff and deliver meals to patients on isolation precautions as required.
• Verify patient identity using two identifiers, confirm meal accuracy and diet compliance, and escalate food allergy, diet consistency, or adverse food reaction concerns.
• Follow hand hygiene, infection prevention, food storage, equipment, and other safety protocols; report risks and unsafe conditions.
• Maintain clean, organized work areas and set up, maintain, and break down workstations according to area requirements.
• Retrieve dirty trays, assist with soiled meal tray carts, replenish floor stock, handle supplies requisitions, and perform dishroom, silverware, break room, and general cleanup duties as assigned.
• Conduct patient satisfaction checks and surveys as requested, resolve customer service issues as appropriate, and escalate concerns when needed.
• Complete checklists, forms, and other assigned duties; follow work schedules and arrive before task start times.
• Protect confidential information and use Nutrition & Food Service software and equipment appropriately, including learning downtime procedures and new systems.
• Collaborate respectfully with patients, customers, team members, and leadership, and remain flexible to support department needs.

What This Job Offers

• Education Level: High school or GED