Patient Liaison-Surgical Oncology Full Time Days
About The Position
The Patient Liaison is primarily responsible for overseeing the service experience for patients and ensuring optimal use of practice resources. The role serves as a resource to patients and staff by building strong relationships, providing necessary information, and advocating on patients’ behalf as needed. The position reflects Northwestern Memorial’s mission, vision, and values and complies with its Code of Ethics, Corporate Compliance Program, organizational policies, procedures, guidelines, and applicable regulatory and accreditation standards. This is a full-time, onsite position at the Grayslake Cancer Center, working 40 hours per week, Monday through Friday, from 7:30 a.m. to 4:00 p.m.
Requirements
- High school diploma or GED equivalent.
- Two years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Responsibilities
- Manage schedules to make the best use of providers, rooms, equipment, and other resources.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
- Communicate with patients and/or clinical staff as needed to support patient compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help resolve and prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information and materials as needed.
- Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Respond to inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and plans of care.
- Perform other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
