Patient Liaison-Medical Oncology Full Time Days

Northwestern Memorial Healthcare • Geneva, IL

16h • $21 - $28

About The Position

The Patient Liaison reflects Northwestern Memorial’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, guidelines, and applicable regulatory and accreditation standards. The role oversees the patient service experience and supports optimal use of practice resources. The Patient Liaison serves as a resource to patients and staff by building relationships, sharing information, and advocating for patients as needed.

Requirements

• High school diploma or GED equivalent.
• Two years of previous healthcare experience.
• Experience in a customer service role.

Nice To Haves

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Responsibilities

• Manage schedules to make effective use of providers, rooms, equipment, and other resources.
• Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
• Communicate with patients and clinical staff as needed to support patient compliance with prescribed treatment plans.
• Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
• Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
• Register patients and schedule or coordinate appointments.
• Provide patient education information and materials as needed.
• Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
• Respond to inquiries from patients, providers, staff, and others concerning practice operations.
• Follow up with patients to support compliance with testing, prescriptions, and the plan of care.
• Perform other duties as assigned.

Benefits

• Northwestern Medicine describes a range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
• The company highlights tuition reimbursement, loan forgiveness, and 401(k) matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED