Patient Liaison-Breast Surgery Full Time Days
About The Position
The Patient Liaison supports Breast Surgery and Oncology Surgical services and is primarily responsible for overseeing the patient service experience and ensuring optimal use of practice resources. The liaison serves as a resource to patients and staff by building strong relationships, providing information, and advocating as needed. The role adheres to Northwestern Memorial’s mission, vision, values, Code of Ethics, Corporate Compliance Program, and applicable policies, procedures, regulatory requirements, and accreditation standards. This is a 40-hour-per-week position serving clinics in Grayslake and Lake Forest, with travel between those locations. The schedule is Monday through Friday, either 8:00 a.m.–4:30 p.m. or 7:30 a.m.–4:00 p.m. Some remote work may be available after the probationary period.
Requirements
- High school diploma or GED equivalent.
- Two years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Responsibilities
- Manage schedules to make effective use of providers, rooms, equipment, and other resources.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by schedule changes.
- Communicate with patients and clinical staff as needed to support patient compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information or materials as needed.
- Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Respond to inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and the plan of care.
- Perform other duties as assigned.
Benefits
- The employer describes a wide range of benefits supporting physical, emotional, and financial well-being; detailed benefits are available through the employer’s benefits information page.
- Tuition reimbursement.
- Loan forgiveness.
- 401(k) matching.
- Lifecycle benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
