Patient Liaison-Surgical Oncology Full Time Days

Northwestern Memorial Healthcare•Grayslake, IL

3d•Onsite

About The Position

The Patient Liaison reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, compliance program, policies, procedures, and applicable regulatory and accreditation standards. The role oversees the service experience for patients and supports effective use of practice resources. It serves as a resource to patients and staff by building strong relationships, sharing needed information, and advocating for patients as needed. This is a full-time, onsite position at the Grayslake Cancer Center, scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m., for 40 hours per week.

Requirements

High school diploma or GED equivalent.
At least 2 years of previous healthcare experience.
Experience in a customer service role.

Nice To Haves

Bachelor’s degree.
Previous experience with an electronic medical record system.
Knowledge of medical terminology.

Responsibilities

Manage schedules to make effective use of providers, rooms, and equipment.
Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
Communicate with patients and/or clinical staff as needed to support patient compliance with prescribed treatment plans.
Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
Register patients and schedule or coordinate appointments.
Provide patient education information and materials as needed.
Maintain strong relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
Respond to incoming inquiries from patients, providers, staff, and others concerning practice operations.
Follow up with patients to support compliance with testing, prescriptions, and the plan of care.
Perform other duties as assigned.