Patient Food Service Rep

INTEGRIS Health•Oklahoma City, OK

2d•Onsite

About The Position

INTEGRIS Health is hiring a full-time Patient Food Service Representative at INTEGRIS Health Baptist Medical Center in Oklahoma City, Oklahoma. INTEGRIS Health is Oklahoma’s largest not-for-profit health system and describes its mission as partnering with people to live healthier lives. The role handles clerical processing of diet and nourishment orders, diet instructions, consults, and menu distribution and pickup, and assists patients with menu selections. It also supports patient safety goals appropriate to the level of patient contact. Depending on assigned duties, the representative may deliver meal trays and is responsible for accurate, timely delivery and patient satisfaction on assigned floors. The position requires maintaining patient privacy, safety, and dignity, following confidentiality and safety and sanitation standards, and providing positive customer service to patients, hospital staff, and visitors. The job may involve additional or varied physical demands and/or respiratory fit-test requirements. Hazards and adverse working conditions are described as minimal when standard precautions are used when necessary.

Requirements

Demonstrated written and verbal interpersonal and communication skills.
Strong organizational skills, accuracy, and attention to detail.
Working knowledge of web-based software and ability to adapt to changes in software programs.
Typing speed of 20 words per minute.
Ability to communicate effectively in English.

Nice To Haves

Previous customer service and/or call center experience is helpful.
Six months of experience in hospital food service, as a diet clerk, or in a related field is preferred.
Education toward a four-year degree or an associate degree in Nutrition/Dietetics, or completion of a Certified Dietary Manager program, may be substituted for experience.

Responsibilities

Process diet orders, nourishment orders, diet instructions, consults, and menu distribution and pickup.
Use software to update and modify patient menus before meals, update patient meal preferences, tally menu items for production areas, and process computer diet-order requests in a timely manner.
Answer telephones, transcribe messages, and process information upon receipt.
Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
Protect patient privacy, safety, and dignity by maintaining confidentiality and following safety and sanitation standards.
Provide excellent customer service and maintain a positive attitude toward patients, hospital staff, and visitors.
Work under stress when work speed affects important aspects of the job.
Assist patients with menu selections according to their diet orders, as needed.
When assigned, deliver trays promptly, focusing on tray presentation, meal accuracy, and meal temperature.
Be responsible for patient satisfaction during the shift on assigned floors.
When delivering trays, ensure patient safety and deliver the correct tray to the correct patient using two patient identifiers.
Report to the assigned leader.