Patient Food Service Rep

INTEGRIS Health•Oklahoma City, OK

3d•Onsite

About The Position

INTEGRIS Health is hiring a full-time Patient Food Service Representative at INTEGRIS Health Baptist Portland Ave in Oklahoma City, Oklahoma. The role handles clerical processing of diet and nourishment orders, diet instructions, consults, and menu distribution and pickup, and assists patients with menu selections. The representative uses software to update menus and meal preferences, tally menu items for production areas, and process diet-order requests. The position may also include delivering patient trays and supporting patient satisfaction on assigned floors. The employee is expected to follow applicable National Patient Safety Goals and maintain patient privacy, safety, and dignity while providing excellent customer service.

Requirements

Demonstrated interpersonal and written and verbal communication skills.
Strong organization skills, accuracy, and attention to detail.
Working knowledge of web-based software and ability to adapt to software changes.
Typing speed of 20 words per minute.
Ability to communicate effectively in English.
Previous customer service and/or call center experience is helpful.
Six months of experience in hospital food service, as a diet clerk, or in a related field is preferred.
Education toward a four-year degree, an associate degree in Nutrition/Dietetics, or completion of a Certified Dietary Manager program may substitute for experience.

Nice To Haves

Previous customer service and/or call center experience.
Six months of experience in hospital food service, as a diet clerk, or in a related field.

Responsibilities

Process diet orders, nourishment orders, diet instructions, consults, and menu distribution and pickup.
Use software to update and modify patient menus before meals, update meal preferences, tally menu items for production areas, and process computer diet-order requests in a timely manner.
Answer telephones, transcribe messages, and process information upon receipt.
Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
Protect patient privacy, safety, and dignity by observing confidentiality and following safety and sanitation standards.
Provide excellent customer service and maintain a positive attitude toward patients, hospital staff, and visitors.
Assist patients with menu selections according to their diet orders when needed.
Deliver trays when assigned, ensuring presentation, accuracy, temperature, and timely delivery.
Support patient satisfaction during the shift on assigned floors.
When delivering trays, deliver the correct tray to the correct patient using two patient identifiers and maintain patient safety.
Report to the assigned leader.
Adhere to applicable National Patient Safety Goals.