Patient Food Service Rep

INTEGRIS Health•Oklahoma City, OK

4d•Onsite

About The Position

INTEGRIS Health is hiring a full-time Patient Food Service Representative at INTEGRIS Health Baptist Portland Ave in Oklahoma City, Oklahoma. The role supports patient food services by clerically processing diet and nourishment orders, diet instructions, consults, and menu distribution and pickup, as well as assisting patients with menu selections. The representative follows applicable National Patient Safety Goals and helps ensure meal orders and delivery are accurate and timely. The position involves using software to update patient menus and preferences, tally menu items for production, and process diet orders. It also includes answering phones, transcribing messages, providing customer service, and maintaining patient privacy, safety, and dignity. Depending on assignment, the representative may deliver trays and is responsible for correct-patient delivery using two identifiers, tray presentation, accuracy, temperature, and timely service. The role is responsible for patient satisfaction on assigned floors during the shift.

Requirements

Demonstrated written and verbal interpersonal and communication skills.
Strong organizational skills, accuracy, and attention to detail.
Working knowledge of web-based software and ability to adapt to software changes.
Typing speed of 20 words per minute.
Ability to communicate effectively in English.

Nice To Haves

Previous customer service and/or call center experience is helpful.
Six months of experience in hospital food service, as a diet clerk, or in a related field is preferred.
Education toward a four-year degree or an associate degree in Nutrition/Dietetics, or completion of a Certified Dietary Manager program, may be substituted for experience.

Responsibilities

Use software to update and modify patient menus before meals, update meal preferences, tally menu items for production areas, and process computer diet-order requests promptly.
Answer telephones, transcribe messages, and process information upon receipt.
Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
Protect patient privacy, safety, and dignity by observing confidentiality and following safety and sanitation standards.
Provide excellent customer service and maintain a positive attitude toward patients, hospital staff, and visitors.
Work effectively under stress when work speed affects job outcomes.
Assist patients with menu selections according to their diet orders, as assigned.
Deliver trays when assigned, ensuring presentation, meal accuracy, correct temperature, and timely delivery.
Maintain patient satisfaction during the shift for assigned floors.
Use two patient identifiers to deliver the correct tray to the correct patient and maintain patient safety during delivery.
Report to the assigned leader.