Patient Food Service Rep

INTEGRIS Health•Oklahoma City, OK

1d•Onsite

About The Position

Join INTEGRIS Health as a full-time Patient Food Service Representative at INTEGRIS Health Baptist Medical Center in Oklahoma City, Oklahoma. INTEGRIS Health is Oklahoma’s largest not-for-profit health system and invites caregivers to join its mission to partner with people to live healthier lives. The representative performs clerical processing of diet and nourishment orders, diet instructions, consults, and menu distribution and pickup, and assists patients with menu selections. The role uses software to update patient menus and preferences, tally menu items for production, and process diet orders. Depending on assigned duties, the representative may deliver meal trays and is responsible for accuracy, timely delivery, presentation, temperature, and patient safety. The position reports to a leader as assigned and follows applicable patient safety, privacy, and sanitation practices. Physical demands or respiratory fit-test requirements may vary by assignment.

Requirements

Previous customer service and/or call center experience is helpful.
Six months of experience in hospital food service, as a diet clerk, or in a related field is preferred.
Education toward a four-year degree or an associate degree in Nutrition/Dietetics, or completion of a Certified Dietary Manager program, may substitute for experience.
Demonstrated written and verbal interpersonal and communication skills.
Strong organization skills, accuracy, and attention to detail.
Working knowledge of web-based software and ability to adapt to software changes.
Typing speed of 20 words per minute.
Ability to communicate effectively in English.

Nice To Haves

Previous customer service and/or call center experience.
Six months of experience in hospital food service, as a diet clerk, or in a related field.
Education toward a four-year degree or an associate degree in Nutrition/Dietetics, or completion of a Certified Dietary Manager program, as a substitute for experience.

Responsibilities

Process diet orders, nourishment orders, diet instructions, consults, and menu distribution and pickup.
Assist patients with menu selections and maintain patient meal preferences.
Use software to update and modify patient menus before meals, tally menu items for production areas, and process computer diet-order requests promptly.
Answer telephones, transcribe messages, and process information upon receipt.
Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
Protect patient privacy, safety, and dignity by maintaining confidentiality and following safety and sanitation standards.
Provide excellent customer service and maintain a positive attitude toward patients, hospital staff, and visitors.
Work effectively under stress when work speed affects job outcomes.
When assigned tray delivery, focus on tray presentation, meal accuracy and temperature, and timely delivery; ensure patient safety and use two patient identifiers to deliver the correct tray to the correct patient.
Be responsible for patient satisfaction during the shift for assigned floors.
Follow applicable National Patient Safety Goals.
Report to the assigned leader.