Patient Floor Coordinator

Envita Medical Centers LLC•Scottsdale, AZ

3d•$50,000 - $65,000•Onsite

About The Position

The Patient Floor Coordinator (PFC) is the on-floor operational and relationship hub connecting patients, physicians, Patient Care Coordinators, and the broader care team at Envita Medical Center, an integrative oncology and chronic disease treatment center in Scottsdale. The PFC supports the in-person patient experience, issue resolution, regimen coordination, physician and team communication, and real-time patient support, helping maintain continuity so patients feel informed and supported. The role calls for a proactive, highly organized and compassionate coordinator who prepares for patient interactions, anticipates needs, manages competing priorities, documents accurately, and follows through on commitments. The PFC handles routine non-clinical issues directly and promptly escalates clinical, urgent, safety, or sensitive concerns while remaining involved through the handoff and follow-up. The position requires composure with demanding or emotional patients, adaptability as priorities change, openness to coaching, and careful attention to confidentiality and clinical boundaries. The position is full-time, based in North Scottsdale, Arizona, with a Monday–Friday schedule from 9:00 to 5:00. Compensation is $50,000–$65,000. The posting identifies the role as benefits-eligible but does not specify individual benefits.

Requirements

Demonstrated self-confidence, resilience, composure, and the ability to work effectively with demanding, anxious, upset, or skeptical patients.
Strong active-listening, paraphrasing, communication, and expectation-setting skills.
Exceptional organization, meticulous attention to detail, and accurate note-taking and documentation.
Ability to manage multiple simultaneous requests, prioritize effectively, and adapt quickly without compromising quality.
Proactive ownership, anticipation, problem-solving, and reliable follow-through.
Ability to handle objections and service recovery with compassion, without arguing, becoming defensive, or overpromising.
Sound judgment about clinical boundaries and when to escalate clinical, urgent, safety, or sensitive concerns.
Collaborative, flexible approach and willingness to take on varied responsibilities as needs change.
Coachability, learning agility, open-mindedness, and accountability for mistakes.
Professional presence, punctuality, warmth, compassion, and commitment to confidentiality.
Ability to learn patient flow, clinic roles, escalation pathways, communication standards, privacy requirements, and service expectations.

Nice To Haves

Background as an executive assistant, medical office coordinator, Patient Care Coordinator, patient access professional, or in concierge medicine.
Experience supporting oncology or specialty clinics.
Experience in high-end hospitality, patient relations, client services, admissions, or emotionally complex customer support.

Responsibilities

Prepare for patient interactions by reviewing available schedules, notes, pending items, prior questions, and known sensitivities.
Greet patients warmly and confidently, listen actively, paraphrase concerns, set expectations, and clarify next steps.
Coordinate the on-floor patient experience, including regimen-related operational coordination and patient readiness support.
Resolve routine non-clinical patient issues and provide service recovery and objection handling with empathy and professionalism.
Coordinate communication and handoffs among physicians, Patient Care Coordinators, clinical staff, and the broader care team.
Observe the floor proactively for patient concerns, bottlenecks, waiting patients, unclear handoffs, and emerging service risks.
Escalate clinical, urgent, safety, or sensitive concerns promptly to the appropriate team member while maintaining follow-through.
Document patient concerns, action items, owners, next steps, and follow-ups accurately and in a timely manner.
Track multiple commitments and close communication loops within agreed timeframes.
Reprioritize rapidly, communicate capacity, and provide cross-functional support as patient and team needs change.
Protect patient confidentiality, professional boundaries, accuracy, compassion, and patient-first service.
Ask questions early, accept coaching, own and correct mistakes, and improve processes to prevent repeat errors.