Floor Coordinator

Canon Business Process Services • Bloomington, MN

10d

About The Position

The Floor Coordinator maintains an extensive presence on an assigned floor and serves as a point of contact for clients, guests, and vendors. The role provides high-level hospitality and customer service, along with an integrated VIP workplace experience combining guest services, office services, and operational support for legal and business professionals.

The coordinator ensures that floor systems, workspaces, supplies, and services are functioning effectively; manages service requests from intake through follow-up; and anticipates opportunities to improve the end-user experience. The position also supports events and special projects, handles mail and packages, maintains supply and copy areas, performs copying and document finishing, and provides administrative services. The role requires learning and helping users with office equipment and technology as features are introduced.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience working in a professional office environment.
• Ability to provide exceptional customer service to clients and customers.
• Strong attention to detail and initiative to meet business needs and expectations.
• Proficient computer skills, including Microsoft Office.
• Ability to perform complex functions of equipment and systems such as fax machines, scanners, metering, stamping, and tracking systems.
• Excellent customer service skills, a professional attitude, and professional appearance.
• Strong oral and written communication skills.
• Ability to remain calm under pressure, with a good work ethic, sound judgment, and problem-solving abilities.
• Ability to work overtime.
• Ability to regularly twist, turn, squat, bend, reach, and lift, and to sit, stand, or walk for prolonged periods.
• Ability to regularly lift and carry up to 20 pounds and move items over 50 pounds, such as by pushing a mail cart.
• Ability to occasionally lift up to 50 pounds and climb stairs.

Nice To Haves

• Prior hospitality experience, such as managing office inventory, setting up conference rooms, or assisting with events.
• Print, copy, and binding experience.
• Thorough knowledge of metering, weighing, logging, and other shipping procedures.

Responsibilities

• Maintain an active presence on the assigned floor and provide professional, courteous service to clients, guests, and vendors.
• Monitor floor conditions and systems, report issues to the appropriate operations teams, and follow up to ensure they are resolved.
• Ensure legal and business professionals have appropriate workspace, connectivity, and supplies.
• Manage service requests such as imaging, car service, mailing, and printing, using a closed-loop follow-up process.
• Greet visitors and provide office-services and general office information.
• Use office tools, workstations, applications, and Canon devices to complete service requests.
• Use advanced print settings in Adobe Acrobat, Excel, Outlook, and Microsoft Word, including features such as hole punching and collating.
• Complete jobs according to individual preferences and maintain updated preference information for continuity.
• Respond professionally to emails and phone calls and manage tasks according to workload and appropriate timelines.
• Use PS Ship in Outlook to create domestic and international FedEx labels and tracking hyperlinks.
• Create shipping labels and envelopes with correctly placed sender and return addresses.
• Bind, laminate, and cut documents using office service center methods.
• Manage supplies for the assigned floor, including anticipating restock needs and identifying specialty supplies and users.
• Resolve minor hardware issues such as paper jams and routine cleaning needs.
• Record requests and completed tasks in accountability software.
• Support events and special projects by providing operational expertise on preparation, request routing, and supplies.
• Track service requests, prioritize or delegate competing work, and use available resources to resolve problems while maintaining quality.
• Work with facilities, catering, and other vendors as needed to support customer satisfaction.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Log incoming and outgoing items as required and verify accuracy and completeness.
• Organize and distribute supplies, verify and log orders upon delivery, and maintain inventory of supplies, paper, and toner.
• Keep Floor Ambassador offices and copy areas neat and organized.
• Handle distribution of materials to some or all client employees, affiliates, dealers, or other recipients.
• Estimate runtime for small to medium photocopy jobs; check copies for quality and accuracy; produce bound copies and deliver or pick up copy jobs.
• Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and routine cleaning.
• Prepare weekly production and volume reports to measure productivity and prepare billing charges.
• Provide administrative services such as inserting, copying, photocopying, and faxing.
• Set up and maintain visiting attorneys’ offices.
• Learn new features and functionalities of copying, faxing, scanning, and shipping equipment as they are introduced at the site.
• Train client end users on new equipment features and functionalities.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED