Floor Coordinator

Canon Business Process Services, Inc. • Bloomington, MN

11d • $25 - $26

About The Position

The Floor Coordinator maintains an extensive presence on an assigned floor and serves as a contact for clients, guests, and vendors. The role provides hospitality, customer service, office services, and an elevated workplace experience for legal and business professionals. It ensures floor spaces, systems, supplies, and services are ready for use, manages requests from intake through completion, and supports visitors and events.

The coordinator uses office center equipment, applications, and workstations to fulfill printing, copying, binding, shipping, mailing, and administrative requests. The position also manages supplies and inventory, processes mail and packages, performs minor equipment troubleshooting, records work in accountability systems, and helps users learn new equipment features. Success requires strong organization, professionalism, initiative, attention to detail, sound judgment, and a consistent focus on client satisfaction.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience working in a professional office environment.
• Prior hospitality experience, such as managing office inventory, setting up conference rooms, or assisting with events.
• Ability to provide a high level of customer service to clients and customers.
• Strong attention to detail and initiative to fulfill business needs to expectations.
• Thorough knowledge of metering, weighing, logging, and other shipping procedures.
• Proficient computer skills, including Microsoft Office.
• Ability to perform complex functions using equipment and systems such as fax machines, scanners, metering and stamping equipment, and tracking systems.
• Professional attitude and appearance.
• Ability to regularly twist, turn, squat, bend, reach, lift, and spend prolonged periods sitting, standing, or walking.
• Ability to regularly lift and carry up to 20 pounds and move loads over 50 pounds using a mail cart; ability to occasionally lift up to 50 pounds.
• Ability to occasionally climb stairs.
• Ability to work overtime.

Nice To Haves

• Print, copy, and binding experience.

Responsibilities

• Maintain an extensive presence on the assigned floor and provide hospitality and customer service to clients, guests, and vendors.
• Monitor floor conditions and systems, report issues to the appropriate operations teams, and follow up to ensure they are addressed.
• Ensure legal and business professionals have appropriate workspace, connectivity, and supplies.
• Manage service requests such as imaging, car service, mailing, and printing through completion.
• Greet visitors and provide office-services and general office information.
• Anticipate user needs and identify opportunities to improve the workplace experience.
• Use Canon devices, office center tools, workstations, and applications to complete service requests.
• Use advanced print settings in applications including Adobe Acrobat, Excel, Outlook, and Microsoft Word; complete jobs according to individual preferences and keep those preferences current.
• Respond to email and phone inquiries professionally and promptly.
• Create domestic and international FedEx labels in PS Ship in Outlook, and provide tracking links and related information.
• Prepare shipping labels and envelopes with correct sender and return addresses.
• Bind, laminate, and cut documents using the methods available at the office service center.
• Monitor floor supply needs, arrange restocking, and identify specialty supplies and recipients.
• Troubleshoot minor hardware issues, including paper jams and cleaning.
• Record requests and completed tasks in accountability software.
• Provide event support, operational expertise, and advice on preparation, request routing, and supplies.
• Track service requests, manage competing demands by prioritizing or delegating, and maintain work quality and accountability.
• Work with facilities, catering, and other vendors as needed to resolve customer needs and build relationships.
• Receive, sort, deliver, log, and review incoming and outgoing mail, packages, and pouches for accuracy and completeness.
• Organize and distribute supplies, verify and log deliveries, monitor inventory, stock paper and toner, and keep offices and copy areas organized.
• Handle items for distribution to some or all client employees and related groups.
• Estimate production time for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies, and deliver or pick up copy jobs.
• Perform minor photocopier maintenance, place service calls, and conduct routine cleaning as needed.
• Prepare weekly production and volume reports for productivity measurement and billing.
• Provide administrative services such as inserting, copying, photocopying, and faxing.
• Set up and maintain visiting attorneys’ offices.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment as they are introduced at the site, and train client end users on them.
• Remain calm under pressure and use communication, judgment, and problem-solving skills to meet customer expectations.
• Perform physical tasks including bending, reaching, lifting, carrying, moving mail carts, and occasionally climbing stairs; work overtime when needed.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.
• A company focused on creating a positive work and client environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED