Patient Financial Associate 1, ED Patient Access, $1000 Bonus, 07P-7:30A

Baptist Health South Florida • Miami, FL

1d • $18 - $22

About The Position

This position applies only to Emergency Department and BOS Digital Registration. The Patient Financial Associate 1 supports the revenue cycle, compliance, and patient experience by accurately and efficiently completing registration, financial screening, verification, and patient-throughput tasks. The role includes meeting individual collection goals and maintaining close working relationships with clinical team members to support a seamless, positive experience for patients and caregivers. The incumbent is essential staff and must be available to work weekends, holidays, and during disastrous events as needed. The position may require presenting and thoroughly explaining legal, ethical, and compliance-related documents to patients at registration. The role practices Baptist Health's philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. The estimated pay range is $17.62–$22.38 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or experience listed as the degree qualification.
• Complete and pass the Patient Access training course.
• Ability to work in a fast-paced public health or Revenue Cycle setting, with demonstrated payment-collection experience such as billing, sales, collections, or customer service.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized, and a team player, with compassion and excellent customer-service and interpersonal communication skills.
• Ability to multitask and maintain an agile mindset.
• Minimum required experience: less than one year.

Nice To Haves

• Associate degree.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, and EMTALA.
• Understanding of insurance contracts, collections, authorizations, pre-certifications, Microsoft Office products, and EMR applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole.

Responsibilities

• Complete registration, financial screening, verification, and patient-throughput tasks accurately and efficiently.
• Support revenue cycle, compliance, and patient experience activities.
• Meet individual collection goals.
• Maintain close working relationships with clinical team members to support a seamless, positive experience for patients and caregivers.
• Present and thoroughly explain legal, ethical, and compliance-related documents to patients at registration when required.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
• Work as needed on weekends, holidays, and during disastrous events as essential staff.

Benefits

• Sign-on bonus of up to $1,000.
• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• A wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED