Patient Financial Associate 1, ED Patient Access, $1000 Bonus, 07A-7:30P

Baptist Health South Florida • Miami, FL

10d • $18 - $22

About The Position

Applies only to Emergency Department and BOS Digital Registration. Supports the revenue cycle, compliance, and patient experience by completing registration, financial screening, verification, and patient-throughput tasks accurately and efficiently. The role is responsible for meeting individual collection goals and maintaining a close working relationship with clinical team members to provide a seamless, positive experience for patients and caregivers.

This is an essential-staff position. The employee must be able to work as needed on weekends, holidays, and during disastrous events. The position may require presenting and thoroughly explaining legal, ethical, and compliance-related documents to patients at registration. The incumbent is expected to practice Baptist Health’s service-excellence philosophy by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. Estimated pay is $17.62–$22.38 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or experience.
• Complete and pass the Patient Access training course.
• Ability to work in a fast-paced public health or revenue-cycle setting, with demonstrated experience in payment collection such as billing, sales, collections, or customer service.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized team player with compassion and excellent customer-service and interpersonal communication skills.
• Ability to multitask and maintain an agile mindset.
• Less than one year of minimum required experience.
• In lieu of a degree and/or experience, a highly motivated individual may demonstrate or role-play the required skills professionally and convincingly.

Nice To Haves

• Associate degree preferred.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, and EMTALA.
• Understanding of insurance contracts, collections, authorizations, pre-certifications, Microsoft Office products, and EMR applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole preferred.

Responsibilities

• Complete registration, financial screening, verification, and patient-throughput tasks accurately and efficiently.
• Support revenue-cycle, compliance, and patient-experience activities.
• Meet individual collection goals.
• Work closely with clinical team members to support a seamless, positive experience for patients and caregivers.
• Present and thoroughly explain legal, ethical, and compliance-related documents to patients when required.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
• Work as needed on weekends, holidays, and during disastrous events.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.
• $1,000 bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED