Patient Financial Associate Emergency Room, Patient Access, $1,000 Bonus, FT, 07A-3:30P

Baptist Health South Florida • Boca Raton, FL

11d • $18 - $22

About The Position

The Patient Financial Associate supports the revenue cycle, compliance, and patient experience in Emergency Department and BOS Digital Registration. The role involves completing registration, financial screening, verification, and patient-throughput tasks accurately and efficiently, while meeting individual collection goals. The associate works closely with clinical team members to help provide a seamless, positive experience for patients and caregivers.

This is an essential-staff position requiring availability to work as needed on weekends, holidays, and during disastrous events. The role may require presenting and thoroughly explaining legal, ethical, and compliance-related documents to patients during registration. The associate is expected to provide professional, compassionate, and friendly service consistent with Baptist Health's service-excellence philosophy.

The estimated pay range is $17.62–$22.38 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or equivalent experience.
• Complete and pass the Patient Access training course.
• Ability to work in a fast-paced public health or revenue-cycle setting, with demonstrated payment-collection experience such as billing, sales, collections, or customer service.
• Ability to perform basic mathematical calculations.
• Detail-oriented, organized, and a team player, with compassion and excellent customer-service and interpersonal communication skills.
• Ability to multitask and maintain an agile mindset.
• Minimum required experience: less than one year.
• In lieu of a degree and/or experience, a highly motivated individual may demonstrate or role-play the required skills professionally, with a clear and convincing ability to excel in the role.

Nice To Haves

• Associate degree preferred.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, and EMTALA.
• Understanding of insurance contracts, collections, authorizations, and pre-certifications.
• Familiarity with Microsoft Office products and EMR applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole preferred.

Responsibilities

• Complete registration, financial screening, verification, and patient-throughput tasks accurately and efficiently.
• Support revenue-cycle operations, compliance, and the patient experience.
• Meet individual collection goals.
• Maintain a close working relationship with clinical team members to support a seamless experience for patients and caregivers.
• Present and thoroughly explain legal, ethical, and compliance-related documents to patients at registration when required.
• Provide professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.
• Work as needed on weekends, holidays, and during disastrous events.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible and reduce out-of-pocket healthcare costs.
• Tuition reimbursement.
• $1,000 bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED