Patient Financial Associate 1, ED Patient Access, PT, 07P-03A

Baptist Health South Florida • Miami, FL

10d • $19 - $24

About The Position

Applies only to Emergency Department and BOS Digital Registration. Supports the revenue cycle, compliance, and patient experience by completing registration, financial screening, verification, and patient-throughput tasks accurately and efficiently. Responsibilities include meeting individual collection goals, maintaining close working relationships with the clinical team, and providing a seamless, positive experience for patients and caregivers. The role includes onboarding and training team members, supporting go-lives and departmental initiatives, and participating in departmental committees or champion opportunities. The employee may present and explain legal, ethical, and compliance-related documents to patients during registration. This is an essential-staff position requiring availability as needed on weekends, holidays, and during disastrous events. The role practices Baptist Health’s service-excellence philosophy by providing professional, compassionate, and friendly service to patients, families, employees, physicians, and community members. Estimated pay is $18.69–$23.74 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or equivalent experience.
• At least 1 year of experience.
• For internal staff: at least 1 year of Patient Access experience and demonstrated ability to independently perform all functions in the Level 1 job description.
• For internal staff: meet or exceed BHSF registration accuracy and individual point-of-service collection standards for at least the most recent 6 months, and exceed departmental KPIs.
• For internal staff: maintain a positive attitude, be self-motivated, encourage others, be a team player, and be cross-trained in multiple areas or product lines to substitute for staff positions as needed.
• For external staff: an associate degree and 1 year of Patient Access experience, or 2 years of experience in lieu of a degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail-oriented, organized, compassionate team player with excellent customer service and interpersonal communication skills.
• Availability to work as needed on weekends, holidays, and during disastrous events.

Nice To Haves

• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, and EMTALA.
• Understanding of insurance contracts, collections, authorizations, and pre-certifications.
• Familiarity with Microsoft Office products and electronic medical record applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole.
• Associate degree for external candidates.

Responsibilities

• Complete registration, financial screening, verification, and patient-throughput tasks accurately and efficiently.
• Meet individual point-of-service collection goals.
• Work closely with clinical team members to support a seamless, positive experience for patients and caregivers.
• Present and thoroughly explain legal, ethical, and compliance-related documents to patients at registration when required.
• Assist with onboarding and training team members.
• Support go-lives and departmental initiatives.
• Participate in departmental committees and champion opportunities.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
• Work as needed on weekends, holidays, and during disastrous events.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED