Patient Family Liaison (Southern Hillsborough Hospitals) LifePath Hospice

Chapters Health • Sun City, FL

59d • Onsite

About The Position

The Patient Family Liaison is responsible for presenting Chapters Health System’s services to patients, families, and community partners. The Patient Family Liaison works closely with families to ensure that they are appropriately connected to clinical, social, and community resources. This role is part of a mission-driven organization committed to providing outstanding patient care and a high level of customer service.

Requirements

• High school diploma or equivalent required.
• Minimum of two (2) years’ experience in medical, home health, hospice, social work or sales.
• Experience providing information to families and patients.
• Strong knowledge of the Medicare hospice benefit including eligibility requirements, levels of care, services provided, and reimbursement of services.
• Ability to work in a fast-paced environment.
• Strong communication skills (verbal and written).
• Ability to learn Company’s lines of services.
• Excellent customer service focus.
• Detail oriented.
• Ability to multitask and prioritize.
• Ability to present oneself in a professional manner.
• Ability to manage physical demands and emotional stress of workload.
• Strong goal/outcome orientation with exceptional time-management skills.
• Mobile Driver - Valid driver’s license and automobile insurance per Company policy.
• Reliable transportation to meet schedule.
• Satisfactorily complete competency requirements for this position.

Nice To Haves

• Associate or Bachelor’s degree preferred.
• CNA, MA or LPN certification or other relevant certification preferred.

Responsibilities

• Presenting Chapters Health System’s services to patients, families, and community partners.
• Working closely with families to ensure they are appropriately connected to clinical, social, and community resources.
• Receiving referrals and appointments for patient and family meetings.
• Forwarding referrals to Care Access Coordinators to enter into EMR.
• Working collaboratively with the admission and sales teams while supporting patient, family, and referral partner’s needs.
• Communicating the benefits of the service lines to patients, families, and partners.
• Explaining hospice services and philosophy of care and assessing patients and families’ goals.
• Obtaining consents.
• Conducting assigned visits as determined by the Care Connect Department.
• Communicating with Nurse the outcome of meetings regarding patient/family goals of care, anticipated discharge dates, location and any other factors impacting hospice admission.
• Following-up with Nurse or Social Worker regarding discharge plans.
• Maintaining good records, including outcome of patient family meetings through regular use of EMR and assigned reports.
• Documenting follow-up plans in collaboration with or as directed by Nurse.
• Maintaining a high level of urgency in responding to customer needs.
• Establishing and maintaining professional relationships between Chapters Health System, its hospice affiliates, and community partners (including hospitals, physicians, long term care facilities, and assisted living facilities, where applicable).
• Performing other duties as assigned.
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Complying with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Complying with Company policies, procedures and standard practices.
• Observing the Company's health, safety and security practices.
• Maintaining the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Using resources in a fiscally responsible manner.
• Promoting the Company through participation in community and professional organizations.
• Participating proactively in improving performance at the organizational, departmental and individual levels.
• Improving own professional knowledge and skill level.
• Advancing electronic media skills.
• Supporting Company research and educational activities.
• Sharing expertise with co-workers both formally and informally.
• Participating in Quality Assessment and Performance Improvement activities as appropriate for the position.

Benefits

• Benefits Begin Day 1!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED