Patient Family Liaison Non-Clinical

AccentCare, Inc. • Saint Paul, MN

5d • Onsite

About The Position

The Patient Family Liaison is an on-site role in St. Paul, Minnesota, supporting patients and families in hospice care. The position collaborates with Admissions and Marketing staff to manage patient and family information and sign-on visits, communicates with providers and other hospice staff to support provider relations, and helps patients and families understand and follow medical recommendations. The liaison also partners with staff on in-services and education related to advance care planning and maintains the confidentiality of sensitive information in accordance with HIPAA.

The listed schedule is Monday through Friday, with flexible options and a weekend rotation. Hours are 9 a.m. to 6 p.m., with a one-hour lunch. The stated pay range is $25.00 to $28.00 per hour, based on experience.

Requirements

• Three to five years of professional sales experience preferred.
• Associate degree or higher preferred.

Nice To Haves

• Associate degree or higher.
• Three to five years of professional sales experience.

Responsibilities

• Collaborate with Admissions Department and Marketing staff to manage patient family information and sign-on visits.
• Communicate appropriately with providers, attending physicians, hospice staff, and other agencies as needed to ensure excellent provider relations.
• Help patients and families understand, accept, and follow medical recommendations.
• Provide services intended to help patients and families achieve the best social, spiritual, and health care adjustments within their capacity.
• Partner with staff on in-services and education related to advance care planning.
• Maintain confidentiality of sensitive information in accordance with HIPAA regulations.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings, including an employee assistance program, pet insurance, and access to the Calm meditation, sleep, and relaxation app.
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for the first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree