Family Liaison

University of Utah Health • Salt Lake City, UT

1d

About The Position

This position provides a bridge of communication between care providers and patient families. The Family Liaison promotes a calm waiting-room environment and provides resources to help meet families’ needs. The role serves patients, family members, and visitors through compassionate support, communication, coordination with perioperative staff and volunteers, and attention to the waiting-room environment.

University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The organization values compassion, collaboration, innovation, responsibility, integrity, quality, and trust. The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for academic research, quality standards, and patient experience. Its five hospitals and eleven clinics provide comprehensive services, medical advancement, and patient outcomes.

Requirements

• One year of experience in a healthcare environment.
• Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
• Ability to maintain a positive attitude, high degree of professionalism, and passion for excellent customer service.
• Ability to use active listening and verbalize empathy while developing relationships with patients, guests, and coworkers.
• Ability to quickly learn new procedures and processes.
• Ability to prioritize and multitask in a fast-paced environment.
• Demonstrated knowledge of HIPAA regulations to ensure patient information is guarded and respected.

Nice To Haves

• Two or more years of experience in a healthcare environment.

Responsibilities

• Meet the needs of patients, family members, and visitors compassionately by organizing services and offering solutions to problems as needed.
• Communicate appropriately with the primary care nurse and keep charge nurses informed of problems in a timely manner.
• Collaborate with organizational volunteers stationed at the waiting-room desk.
• Communicate patients’ and families’ special needs to appropriate perioperative staff.
• Collaborate with peers to continually improve processes.
• Ensure a smooth handoff between liaisons and volunteers.
• Frequently round perioperative areas to facilitate communication among medical personnel, patients, patient families, visitors, and nursing staff.
• Staff the waiting-room desk when needed.
• Supervise the physical environment of the waiting room by working with housekeeping and facilities to keep it clean and safe.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed