Family Caregiver Liaison

St. John's United

1d

About The Position

The Family Caregiver Liaison supports family caregivers and older adults through the Rural Aging Action Network (RAAN) Grant, a three-year initiative running from January 1, 2025, to December 31, 2027. The role helps grow the grant-funded program by expanding caregiver engagement, strengthening referral pathways, and developing sustainable service processes. It empowers caregivers by connecting them with resources, education, emotional support, and coordinated services across providers in Yellowstone County.

Serving as a primary point of contact for caregivers, the Liaison collaborates with community partners and helps caregivers access the tools, respite, and guidance needed to sustain safe and effective care at home. The position conducts assessments, develops individualized support plans, coordinates referrals, maintains records and outcome tracking, and participates in program meetings and trainings. It also promotes services through community outreach and supports volunteer recruitment and engagement.

The role requires an associate’s degree in healthcare, social services, or a related field, or equivalent experience. The employee must hold a current Montana State Nurse Aide Certification (CNA) or obtain one within 120 days, and have a valid driver’s license and clean driving record. Work takes place in home-like and community-based settings and involves frequent travel, moderate physical activity, and potential exposure to environmental hazards and bloodborne pathogens.

Requirements

• Associate’s degree in healthcare, social services, or a related field, or equivalent experience.
• Current Montana State Nurse Aide Certification (CNA), or ability to obtain it within 120 days.
• Valid driver’s license and clean driving record.
• Strong ability to support and communicate with caregivers experiencing stress and complex situations.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational, problem-solving, and time-management abilities.
• Experience with CRM systems, data tracking, and basic computer applications.
• Ability to work independently and collaboratively.
• Ability to navigate complex systems and advocate effectively for clients and caregivers.
• Cultural competency and ability to work with diverse populations.
• Flexibility and adaptability in dynamic, sometimes emotionally charged situations.

Nice To Haves

• Knowledge of aging, caregiving challenges, and community-based resources.

Responsibilities

• Serve as the primary contact for family caregivers, providing guidance, emotional support, and education.
• Conduct caregiver and client assessments to identify needs, caregiving capacity, and social determinants of health.
• Develop individualized support plans and connect caregivers to community resources and services.
• Provide follow-up, check-ins, and advocacy for caregivers navigating healthcare and social service systems.
• Maintain accurate documentation and track caregiver needs and outcomes in CRM systems.
• Help caregivers access respite services, including occasional direct respite care support when needed.
• Maintain confidentiality in accordance with organizational policies and resident rights.
• Act as liaison among caregivers, clients, healthcare providers, case managers, and community partners.
• Coordinate referrals and support continuity of care across providers.
• Facilitate communication between caregivers and multidisciplinary teams.
• Organize and participate in RAAN Grant meetings and collaborative initiatives.
• Develop and implement tracking and reporting processes for caregiver support activities.
• Participate in GUIDE meetings, trainings, and other required program activities.
• Support program growth by identifying emerging needs, recommending process improvements, and adapting services as the program evolves.
• Promote caregiver support services through presentations at community events, churches, and civic organizations.
• Build relationships with referral sources, including healthcare systems, county services, and community agencies.
• Identify and engage caregivers who may benefit from services but are not connected to support systems.
• Collaborate with internal teams to expand awareness and participation in caregiver programs.
• Support volunteer recruitment and engagement to enhance caregiver support networks.
• Respond to caregiver and family inquiries with program information and service navigation.
• Conduct in-person and phone assessments for caregivers and care recipients.
• Maintain caregiver and client records, waitlists, and documentation.
• Facilitate caregiver-client and volunteer support matches when applicable.
• Provide education on caregiving best practices, safety, and available resources.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree