Family Liaison

University of Utah Health • Salt Lake City, UT

2d

About The Position

The Family Liaison provides a bridge of communication between care providers and patient families. The role promotes a calm environment for families in the waiting room and provides resources to help meet their needs. The position supports University of Utah Health’s patient-focused mission and values of compassion, collaboration, innovation, responsibility, integrity, quality, and trust.

Requirements

• At least one year of experience in a healthcare environment.
• Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
• Ability to maintain a positive attitude, a high degree of professionalism, and a passion for excellent customer service.
• Ability to actively listen and express empathy while developing relationships with patients, guests, and co-workers.
• Ability to quickly learn new procedures and processes.
• Ability to prioritize and multitask in a fast-paced environment.
• Demonstrated knowledge of HIPAA regulations to protect and respect patient information.
• Ability to meet the stated physical requirements with or without accommodation, including exerting up to 10 pounds and moving objects by lifting, carrying, pushing, or pulling.

Nice To Haves

• Two or more years of experience in a healthcare environment.

Responsibilities

• Meet the needs of patients, family members, and visitors compassionately by organizing services and offering solutions to problems as needed.
• Communicate appropriately with the primary care nurse and keep charge nurses informed of problems in a timely manner.
• Collaborate with organizational volunteers stationed at the waiting room desk.
• Communicate patients’ and families’ special needs to the appropriate perioperative staff.
• Collaborate with peers to continually improve processes.
• Ensure a smooth handoff between liaisons and volunteers.
• Frequently round perioperative areas to facilitate communication among medical personnel, patients, patient families, visitors, and nursing staff.
• Staff the waiting room desk when needed.
• Oversee the waiting room’s physical environment by working with housekeeping and facilities to keep it clean and safe.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed