Family Liaison

Northeast Recovery•Canton, MA

1d•$58,500 - $60,000

About The Position

Northeast Recovery is seeking a full-time Family Liaison at Bedrock Recovery Center in Canton, Massachusetts. The role supports families affected by addiction, helping them understand treatment and recovery, access resources, and rebuild relationships. The Family Liaison serves as the primary contact for families and as a bridge between families and the treatment team. The schedule is a day shift, with one night shift per week. The listed salary range is $58,500–$60,000 per year; the posting also states a salary of $60,000 annually. The position calls for a compassionate, personable, and creative individual with strong communication and problem-solving skills. The Family Liaison provides emotional support and education to families, coordinates communication with the treatment team, facilitates family engagement activities, and helps connect families with community and recovery resources. A bachelor's degree is preferred.

Requirements

Knowledge of federal, state, and municipal laws and regulations governing the treatment of alcoholism and drug addiction, including confidentiality, patient rights, professional ethics, and discrimination.
Knowledge of drug-free workplace and workplace violence policies.
Knowledge of addiction issues and the 12-Step Recovery Program.
Knowledge of patient care charts and patient histories.
Knowledge of crisis intervention techniques and emergency procedures for alcohol or drug overdose, including First Aid and CPR.
Knowledge of the physical, emotional, intellectual, and spiritual effects of alcohol and addictive drugs on individuals and their families.
Proficiency in communication, observation, and written skills.
Problem-solving, stress-management, ethics, and team-building skills.
Ability to work with a multidisciplinary team on aspects of the recovery program related to physical health.
Ability to maintain quality, safety, and infection control standards.
Ability to exert up to 50 pounds of force occasionally and up to 20 pounds frequently.

Nice To Haves

Personal experience supporting a loved one struggling with addiction.
Training or experience in crisis de-escalation and conflict resolution.
LADC-2 certification.
Three to five years of case management experience in a behavioral health setting.
Bachelor's degree.

Responsibilities

Serve as the primary contact for families.
Complete arrival calls to identify potential treatment barriers, gauge family support, explain the program, and answer family questions.
Provide families with updates as needed during a patient's stay.
Offer emotional support and help families cope with addiction and recovery.
Educate families about addiction, recovery processes, and available resources.
Communicate family concerns and feedback to the treatment team and help ensure they are addressed.
Support Aftercare Coordinators and clinicians in facilitating family boundary phone calls.
Coordinate and facilitate calls to family members for patients leaving against medical advice (AMA).
Facilitate family visits, workshops, and support groups.
Update the treatment team during rounds about family involvement and areas of concern.
Provide information about community resources, support groups, and educational materials related to addiction and recovery.
Assist families in accessing additional support services, such as Al-Anon and counseling.
Observe, assess, and record patient symptoms, reactions, and progress.
Provide basic therapeutic care or intervene when appropriate.
Assess and provide for the day-to-day needs of patients with mental, emotional, or co-occurring diagnoses.
Maintain quality, safety, and infection control standards.