Patient Facilitator

Eisenhower Health•Rancho Mirage, CA

7d•$21 - $31

About The Position

The Patient Facilitator coordinates Eisenhower Primary Care Concierge (EPCC) and/or Eisenhower Primary Care 365 (E365) membership applications. Duties include entering patient information into appropriate systems, collecting member fees, providing excellent customer service, selling the EPCC/E365 program, tracking membership payments, and assisting with membership renewals. The role promotes the programs and Eisenhower’s services, follows up and tracks sales leads, and works with clinic offices, physicians, finance, leadership, and special programs to resolve issues and support membership growth. The position serves pediatric, adolescent, adult, and geriatric patients. It is a full-time, 40-hour-per-week position on an eight-hour day shift. The role reports to the Membership Manager or Senior Vice President-Major Gifts and does not supervise employees. Blood-borne pathogen exposure is described as minimal/no potential.

Requirements

High school diploma, GED, or higher degree if hired after March 1, 2025.
Two years of medical front office, patient scheduling, or admitting/registration experience in healthcare.
Ability to foster a cooperative and supportive work environment and promote teamwork and morale.
Ability to handle patient complaints and feedback professionally and facilitate resolutions.
Ability to operate general office equipment, including a computer, printer, scanner, and telephone.
Ability to prioritize tasks and manage time efficiently to meet deadlines.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications.
Self-starter who takes action without prompting.
Written and verbal communication skills.

Nice To Haves

Associate’s degree in Communication, Business Administration, or a relevant field.

Responsibilities

Coordinate EPCC and/or E365 membership applications, including entering patient information into appropriate systems.
Collect member fees, provide customer service, sell the EPCC/E365 program, track membership payments, and assist with membership renewals.
Explain the design, benefits, and costs of the EPCC/E365 program and Clinic division services.
Promote Eisenhower’s services by attending community and club presentations and health fairs across the Coachella Valley.
Work cooperatively with EPCC/E365 offices, physicians, and the finance team to resolve issues.
Coordinate with leadership and special programs to communicate and implement sales and marketing plans, promote EPCC/E365, and increase brand awareness.
Follow up on and track sales leads and carry out the sales process.
Address credit card decline collections and billing rejections provided by Finance weekly, and keep Finance staff informed of changes to members’ financial status.
Comply with the Code of Conduct and compliance policies, resolve compliance questions or concerns, and report suspected violations.
Perform other duties as assigned.